Energy & Water Ombudsman Victoria – Melbourne VIC

Do you enjoy turning complex legal and regulatory issues into clear, practical advice?

Do you enjoy working for a purpose-driven organisation in a rapidly evolving sector?

Are you ready to influence meaningful outcomes for Victorian consumers and communities?

If the answer is yes – then WE NEED YOU!

We're looking for a lawyer with strong advisory skills who can provide practical and solutions-focused legal advice and communicate complex legal and regulatory issues in a clear and accessible way. Ideally, you'll have experience in an in-house, government, regulatory, ombudsman or dispute resolution environment, along with strong written communication and stakeholder engagement skills.

Experience in the energy or water sectors would be highly regarded, but it's not essential. What matters most is that you're a trusted advisor who can build strong relationships, navigate complexity and deliver practical, solutions-focused advice that supports sound decision-making.

We're open to appointing at either Legal Counsel or Senior Legal Counsel level. Typically, candidates at Legal Counsel level will bring around 3-5 years' post-admission experience, while Senior Legal Counsel candidates will generally have 6-7+ years' post-admission experience.

Who we are

The Energy and Water Ombudsman (Victoria) (EWOV) is a not-for-profit,independentand impartial dispute resolution service. We proudly provide Victorian energy and water consumers with free, accessible, and informal dispute resolution.

Find out more about who we are and what we do here: https://youtu.be/XGTuRaHsqmw.

Your new role and team





The Operational Excellence team supports EWOV to deliver fair, consistent and high-quality outcomes by strengthening the systems, practices and specialist expertise that enable effective complaint handling across the organisation. Reporting to the Head of Legal, you'll join a collaborative team focused on supporting sound decision-making, continuous improvement and organisational excellence.

As our Legal Counsel, you'll act as a trusted advisor across EWOV, providing legal advice on a broad range of matters. From interpreting legislation, regulatory instruments and industry codes to advising on privacy, legal risk and jurisdictional issues, you'll help ensure EWOV continues to deliver fair, independent and high-quality outcomes for Victorian energy and water consumers.

Working closely with stakeholders across the organisation, you'll translate complex legal, regulatory and policy issues into practical and accessible guidance, helping teams navigate challenges and make confident decisions. You'll also contribute to continuous improvement initiatives, support capability uplift through training and guidance, and help strengthen the frameworks, processes and practices that underpin EWOV's complaint handling model.

Read more about the role in the position description document: https://www.ewov.com.au/about-us/careers.

Whatyou’llbring





Approximately 3-5 years' post-admission experience for Legal Counsel level, or 6-7 years' post-admission experience for Senior Legal Counsel level

Experience providing high-quality legal advice in a practical and commercially focused way

Strong stakeholder engagement and relationship-building skills

Excellent written communication and the ability to simplify complex legal and regulatory concepts

Sound judgement, analytical thinking and a solutions-focused mindset

Experience in an in-house, government, regulatory, ombudsman or dispute resolution environment will be highly regarded

Knowledge of, or experience in, the energy or water sectors would be beneficial

A collaborative approach and a genuine desire to contribute to a purpose-driven organisation

What makes working with us great

There are so manygreat thingsabout working with EWOV,but here are just some of our advantages:

Truly flexible and hybrid ways of working with life-friendly hours

Generous leave entitlements including six weeks annual leave, birthday leave, anniversary leave, end-of-year closure leave, community giving leave and 18 weeks of gender-free paid parental leave

Centrallylocatedoffice in Melbourne CBD, close to public transport

Inclusive team culture that supports each other,collaboratesand innovates

We live and breathe wellbeing, offering a varied program that has something for everyone!

EWOV is a certified Family Inclusive Workplace committed to improving your work-life wellbeing with leading policies and practices on flexible work, parental leave, family care and family wellbeing.

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📌 Legal Counsel (Melbourne)
🏢 Energy & Water Ombudsman Victoria
📍 Melbourne