188 Medical is a busy, modern and independently owned general practice located opposite Harbour Town Shopping Centre on the Northern Gold Coast.

Our team of eight experienced GPs is supported by dedicated nursing and administration staff who share one goal: providing outstanding patient care. We pride ourselves on professionalism, teamwork and creating a workplace where staff feel valued, respected and supported.

The Chance

We are seeking an experienced Medical Receptionist to join our team on a part-time basis, working approximately 24–26 hours per week.

This role may also suit an Enrolled Nurse with previous general practice reception experience.

We are looking for someone who enjoys working in a busy environment, takes pride in their work and is willing to contribute wherever needed. The successful applicant will be motivated, organised, dependable and genuinely enjoy helping patients and colleagues.

About the Role

As the first point of contact for our patients, you will play an important role in creating a welcoming and professional experience while supporting the smooth day-to-day operation of the practice.

Your Responsibilities Will Include

Greeting patients and providing exceptional customer service

Managing incoming telephone calls and appointment bookings

Coordinating appointments with doctors, nurses and patients

Processing Medicare claims, patient accounts, billing and receipts

Assisting with banking, account management and debt recovery

Managing recalls, correspondence and general administrative tasks

Working collaboratively with doctors, nurses and reception colleagues





Identifying tasks that need attention and completing them without constant supervision

Maintaining a high standard of organisation, accuracy and attention to detail

Helping maintain a tidy, organised and professional practice environment

Completing other administrative duties as required

Minimum two years’ experience in general practice reception

Proficiency in Best Practice software

Excellent communication and customer service skills

Experience with Medicare, DVA, WorkCover and third-party billing

Strong organisational and multitasking skills

High level of accuracy and attention to detail

Professional presentation and manner

Positive, proactive and dependable approach

Ability to work effectively as part of a team

Willingness to use initiative and contribute wherever needed

Availability

Applicants must:

Be available to work full-day shifts between 7:45 am and 5:30 pm when rostered

Be willing and reasonably available to assist with additional shifts during annual leave and unexpected staff absences

This position is best suited to someone who has genuine flexibility across our opening hours and is comfortable working full-day shifts.

What We Offer

Above-award pay based on experience

Comprehensive training and ongoing support

Friendly, experienced and supportive team

Modern, well-equipped practice

Genuine opportunity for long-term career development

Stable employment within a respected independent practice

A workplace where initiative, reliability and teamwork are genuinely valued

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📌 Medical Receptionist- General Practice (Queensland)
🏢 @
📍 Queensland