When you work in Hawaii, in addition to learning about the functional aspects of running a hotel — like the proper way to make a bed or how to best handle luggage — it’s critically important to understand Hawaiian culture and the spirit of ‘ohana, or ‘family.’ When opening the first Andaz property in Hawaii, our team participated in Hawaiian culture training to help us understand what ‘ohana truly means.

Care defines us at Hyatt. We see it in the way we treat each other and our guests. It's our superpower. We channel this strength into our vision for evolving the future of hospitality. We continue to strive on building a safe, respectful and inclusive culture for our team members, guests, clients and community.

We are looking for a leader who places care at the centre of their leadership, and is able to assist the Executive Housekeeper in delivering Hyatt’s brand promise to our guests and colleagues.

As Australia’s largest premium hotel, the hotel boasts 878 guestrooms, multiple dining experiences and event spaces. The hotel offers more than 3,700 sq m of sleek meeting and event space in the heart of the city featuring two spacious ballrooms with views of Darling Harbour and 22 additional meeting rooms.

Benefits

- Complimentary accommodation after 90 days of service (T&Cs; apply)
- Generous discounted accommodation worldwide within Hyatt
- Discounted accommodation for associates as well as friend and family
- Reward and recognition programs
- Learning and development opportunities




- Dry cleaning and discounted city parking
- The opportunity to join an international group with endless career opportunities

Role

Working closely with the Executive Housekeeper, you will ensure the smooth, productive and profitable operation of the Housekeeping department, while achieving optimum guest satisfaction. You will lead with purpose and care, whilst delivering Hyatt’s brand promise to our guests and colleagues.

You are a motivated leader with a commitment to service excellence and have a strong understanding of hotel operations. You lead by example, communicate effectively and enjoy working in a constant fast‑paced environment.

Qualifications

- Have a minimum 1 year experience in a Housekeeping management role within a premium or luxury hotel environment
- Demonstrate a strong understanding of hotel operations and guest service excellence
- Have experience leading, developing and inspiring large and diverse teams in a fast‑paced environment
- Possess exceptional attention to detail and a commitment to maintaining the highest presentation standards
- Be a confident communicator with strong interpersonal and leadership skills
- Have experience coaching, mentoring and developing team members
- Be able to work a rotating roster across 7 days, including weekends and public holidays
- Maintain a professional appearance and presentation at all times
- Be proficient in Microsoft Outlook and other relevant systems

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📌 Assistant Executive Housekeeper (City of Sydney)
🏢 Hyatt Group
📍 City of Sydney