Charlie & Franks Group is a growing hospitality business operating premium cafés, corporate catering services and large-scale events across Sydney.

We are seeking an experienced and passionate Café Manager to lead our café catering operations across our St Leonards location. This is a hands‑on leadership role suited to someone who thrives in a fast‑paced environment, enjoys developing teams, and is passionate about delivering exceptional customer experiences.

Working closely with senior management, you will oversee daily operations, drive team performance, maintain service standards, and contribute to the continued growth of the business.

Charlie & Franks - Cafes, Catering + Events

St Leonards, NSW

Full-Time Position

$85'000 - $90'000 Per Annum + Super

Lead One of Sydney's Most Exciting Café Operations

Why Join Charlie & Franks?

- No night shifts, No public holiday work - (Closed 2 weeks at Christmas)
- All meals provided during shifts
- Full-time permanent position
- Opportunity to lead established and growing café / catering operations
- Career progression opportunities within a growing hospitality group
- Supportive leadership team and positive workplace culture
- Exposure to cafés, corporate catering and events

About the Role

As Café Manager, you will be responsible for the overall performance of your café including operations, customer service, team leadership and financial outcomes.

Key Responsibilities

- Manage day-to-day store operations
- Lead, train and develop a team of approximately 6–10 staff
- Deliver exceptional customer service and guest experiences
- Maintain food,



beverage and presentation standards
- Manage rosters, labour costs and productivity targets
- Conduct stocktakes and oversee inventory management
- Monitor ordering and supplier requirements
- Drive sales performance and customer engagement initiatives
- Manage catering order coordination and customer enquiries
- Ensure compliance with food safety, workplace health and safety requirements
- Complete operational reporting and administrative duties
- Resolve customer feedback professionally and efficiently

About You

To be successful in this role, you will have:

- Minimum 2 years' experience in a Café Manager, Restaurant Manager or Assistant Manager role
- Strong leadership and people management skills
- Experience managing labour costs, stock control and operational budgets
- Excellent communication and organisational skills
- Ability to work in a fast‑paced hospitality environment
- Solid problem‑solving skills and a proactive attitude
- Current RSA Certificate
- Full working rights in Australia
- Reliable transport and flexibility to work in St Leonards location

About Charlie & Franks

Charlie & Franks Group operates premium cafés, corporate catering services and event catering throughout Sydney. We are passionate about quality food, exceptional customer service and creating great workplace experiences for both our customers and our team.

As our business continues to grow, we are looking for leaders who want to grow with us and play an important role in shaping the future of the company.

www.charlieandfranks.com.au

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📌 Café Manager – St Leonards (North Shore) (City of Sydney)
🏢 Charlie & Franks
📍 City of Sydney