Are you a skilled and motivated IT professional looking to make a difference? Look no further!

Bluescale, is a leading boutique Managed Service Provider (MSP) specialising in IT services for Small to Medium Business (SMB) and Not-For-Profit (NFP) organisations in NSW, is seeking a talented Service Desk Engineer to join our agile team.

About Us

Since 2010, Bluescale has been dedicated to delivering a new and better IT experience. As a boutique Managed Service Provider (MSP), we specialise in providing IT services to SMB and NFP organisations in NSW. We work closely with our clients to manage their IT needs end-to-end, just like an internal IT department.

Key Responsibilities:

- Deliver exceptional customer service by managing and resolving incoming ServiceDesk tickets through our ITSM system.
- Build and maintain strong client relationships through effective communication and issue resolution.
- Provide technical leadership by resolving escalated issues from junior team members and other departments.
- Enhance operational efficiency through the creation and maintenance of clear and up‑to‑date support documentation.
- Drive technical problem‑solving by independently diagnosing and resolving complex IT issues.
- Contribute to system administration by assisting with the installation, configuration, and maintenance of complex IT systems.
- Ensure service excellence by prioritising and managing incidents and service requests to meet SLAs.
- Participate in on‑call support and scheduled system maintenance activities.




- Manage external vendor relationships by effectively coordinating and escalating issues.

About you:

- Minimum of 2 years’ hands‑on experience providing IT support in a service desk environment.
- Relevant industry certifications (e.g., Microsoft Certified: Azure Administrator, VMware Certified Professional) are a plus.
- In‑depth knowledge of Microsoft technologies including Windows Server, Active Directory, Office 365, and Azure.
- Strong background in virtualization technologies, particularly VMware ESXi.
- Practical experience with networking infrastructure, including routers, switches, firewalls, and security solutions (Cisco Meraki, Kaseya Datto, Ubiquity, etc.).
- Demonstrated proficiency in endpoint detection and response (EDR) technologies.
- Exceptional troubleshooting and problem‑solving skills.
- Proven ability to effectively communicate technical information both verbally and in writing.
- Strong interpersonal and collaborative abilities.
- Ability to work independently and as part of a high‑performing team.

Qualifications:

- Drivers license
- Bachelor’s degree in information technology or a related field (preferred)
- Relevant industry certifications (e.g., Cisco Meraki, Microsoft Azure Administrator, VMware Certified Professional, etc) are a plus.

Advance your career with ongoing training and development opportunities.

Work in a friendly and supportive environment.

Join a growing company that is at the forefront of technology.

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📌 Service Desk Support Engineer (New South Wales)
🏢 BlueScale
📍 New South Wales