The Independent Collection is a curated selection of hotels, each of which lives up to an exacting standard to offer travellers the best of luxury, elevated, urban, comfort and social experiences. While every hotel celebrates its own unique brand & experience, together the Independent Collection shares a passion for one-of-a-kind experiences, service and quality.
EVT has an endless range of roles and career paths to explore across over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection and Australia's most loved year round alpine resort, Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few. Once you're in, there's no limits on where your career could take you.
About the Role
Built in 1880 on Little Collins Street, The Victoria Hotel has been at the center of Melbourne CBD life for well over a century — heritage charm out front, MISTER MUNRO Restaurant & Bar and Vic's Bar buzzing inside, and Flinders Street, Fed Square and the Free Tram Zone all on the doorstep. We're on the hunt for a Guest Service Agent who wants to be part of the story.
Key Responsibilities
- Deliver exceptional guest service by anticipating needs, providing warm welcomes and farewells, and promptly responding to requests, messages, and concerns — heritage hospitality with a modern edge.
- Manage guest arrivals and departures efficiently, including accurate check-in/check-out, cashiering, daily transactions, and opening/closing duties in line with hotel procedures.
- Coordinate closely with Housekeeping, Reservations, Maintenance,
and other teams — including our MISTER MUNRO and Vic's Bar crews — to ensure rooms, special requests, and guest expectations are fully met.
- Maintain accurate reservations, room rates, packages, and up-to-the-minute local know-how (best Collins Street shopping, the closest tram stop, tonight's steak night at Vic's) to confidently assist guests and maximise service quality.
- Uphold hotel policies, WH&S; standards, training requirements, and equipment care while maintaining a clean, safe, and professional work environment.
What You'll Bring
- 1+ years of experience as a GSA in a hotel or similar role.
- Proven ability to deliver warm, skilled, and efficient guest service.
- Strong communication skills and attention to detail.
- Experience in front office operations including check-in/out and handling guest accounts.
- Ability to build strong relationships with other departments in the hotel.
- The ability to deal with multiple requests at once and maintain a high level of service.
- Familiarity with reservation systems and booking procedures.
How You Work
- Daymaker ethos — no one's too big for the small things.
- Hands-on and non-hierarchical — leads from the front.
- Resilient and solutions-focused — stays calm, moves fast.
Perks from Day One
As part of EVT, you unlock Elevate Perks from your first day. Parity for all levels - no ivory towers.
- 50% off dining and stays across EVT hotels – QT, Rydges, Atura, LyLo and more.
- $2 movie tickets + discounts on Gold Class, Moonlight Cinema and Candy Bar.
- Seasonal perks at Thredbo.
- Rapid career growth across our hotel & entertainment network.
- Paid parental leave; community & volunteering opportunities.
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📌 Guest Service Agent - Victoria Hotel (Melbourne)
🏢 EVT
📍 Melbourne