Smile Quarter Dental Group is a new dental practice based in Bayside, with an on-site dental lab and a strong focus on clinical excellence and patient experience. As we are about to start a new journey, we are looking for a Practice Manager to take ownership of the day-to-day running of the business.

This role suits someone with a strong business, operations, management and/or marketing background - dental industry experience is a bonus, not a requirement. If you're commercially minded, organised, and enjoy building efficient systems and leading a team, we'd love to hear from you.

Leadership & Team Management

Lead, mentor and support the clinical, reception and administration teams.

Coordinate staff recruitment, interviewing, onboarding and induction.

Develop training programs and foster a positive, high performing workplace culture.

Manage staff rostering, performance reviews and ongoing career development.

Promote staff wellbeing while ensuring HR policies and workplace procedures are consistently followed.

Practice Operations

Oversee the daily operations of the practice to ensure smooth, efficient workflows.

Manage reception, administration and appointment scheduling systems.

Continuously improve operational systems and practice efficiency.

Maintain exceptional front of house standards and deliver an outstanding patient experience from first enquiry through to treatment completion.

Manage suppliers, equipment, consumables and external contractors.

Business & Financial Management

Manage practice budgets, billing reconciliation and financial reporting for ownership.





Monitor key performance indicators and identify opportunities to improve profitability and efficiency.

Support budgeting, forecasting and operational planning.

Work closely with the Principal Dentist on strategic business initiatives and continuous improvement projects.

Marketing & Practice Growth

Lead practice marketing initiatives and community engagement activities.

Coordinate patient recall programs and optimise new patient conversion.

Manage social media, promotional campaigns and practice communications.

Build and maintain strong relationships with referring dental practices and key stakeholders.

Assist with planning and delivering practice events, educational programs and promotional activities.

Monitor patient feedback and implement strategies to continually enhance the patient experience.

Compliance & Governance

Ensure compliance with all relevant workplace legislation, privacy obligations and practice policies.

Oversee quality assurance, accreditation requirements and OH&S; systems.

Maintain documentation, policies and procedures that support a safe, compliant and highly professional practice environment.

About you

Proven experience in a management, operations, or business role (healthcare, hospitality, retail, or professional services backgrounds all welcome)

Strong financial literacy - comfortable with budgets, KPIs, and reporting

Excellent people leadership and communication skills

High attention to detail and process-driven mindset

Dental or medical (private) industry experience highly regarded but not essential - full training and support provided

Willing to learn dental practice management software(training provided on our systems)

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📌 Dental Practice Manager (St Leonards)
🏢 Smile Quarter Dental Group
📍 St Leonards