Northern Centre for Child Development – Thornbury VIC

Part-time or Full-Time

This role can be full-time or part time (2-3 days per week) depending on the applications we receive. However you must be available to work from 8.45 am until 5.15 pm.

Why create an exceptional experience—for both our clients and our clinicians.

Some people see reception as answering phones and booking appointments.

We see it differently.

Our reception team are often the first people families speak to when they're feeling overwhelmed or unsure where to turn. A warm welcome, calm presence and clear communication can make an enormous difference.

But exceptional client service isn't about saying yes to everything.

It's about balancing empathy with professionalism—helping families feel supported while confidently managing appointments, maintaining appropriate boundaries, upholding practice policies and keeping the practice running smoothly.

That's why we don't see our reception team as "just admin". They're an essential part of our practice.

If you're an experienced medical or Allied Health receptionist who enjoys being organised, solving problems, taking ownership and delivering outstanding customer service, we'd love to hear from you.

About us

Northern Centre for Child + Adolescent Development and Northern Centre for Adult Psychology are established private psychology practices supporting children, adolescents, adults and families.

Our clinicians deliver exceptional psychological care, and our reception team make that possible by creating a welcoming client experience, supporting our clinicians and helping the practice run efficiently every day.

About the role

You’ll welcome clients into the clinic, coordinate bookings across multiple psychologists, help new families navigate our services,



manage cancellations, process payments and keep clinician diaries running smoothly.

You’ll play a key role in ensuring our appointment books remain full and efficient while delivering an exceptional experience for everyone who contacts the practice.

Your responsibilities include:

- Welcoming clients into the clinic
- Managing incoming phone calls and emails
- Responding to new enquiries and coordinating bookings
- Matching clients with appropriate clinicians
- Maintaining clinician calendars and maximising appointment utilisation
- Managing cancellations in accordance with practice policies
- Confidently discussing fees and processing payments
- Maintaining accurate client records
- Supporting clinicians and the management team with day-to-day administration
- Contributing ideas to improve systems and the client experience

Who we're looking for

We're looking for someone who is:

- Organised
- Calm under pressure
- Warm but confident
- Proactive
- Solutions-focused
- Highly reliableSomeone who follows through

You’re naturally friendly and approachable, while also confident enough to maintain boundaries, uphold practice policies and keep things moving when needed.

You understand that exceptional customer service means communicating clearly, managing expectations and balancing the needs of both our clients and our business.

This role would suit someone who enjoys using their initiative,



solving problems and making sound decisions that support both our clients and the smooth running of the practice.

Why join our team?

We know that great receptionists have choices, so we've worked hard to create a workplace where people feel supported, trusted and genuinely enjoy coming to work.

When you join our team, you'll find:

- A genuinely supportive culture where kindness, teamwork and respect are part of everyday life, with approachable leaders who are invested in your success.
- A meaningful role where you'll help shape every client's experience from their very first interaction with our practice.
- A workplace where you're valued. We don't see our reception team as "just admin"—you're an integral part of our team.
- Trust, autonomy and development. We'll provide the training and support you need, then trust you to use your judgement, solve problems and continue developing your skills.
- A beautiful workspace, modern systems and clear processes that help you work efficiently and focus on what matters.
- Predictable work-life balance with permanent weekday hours and no evenings or weekend work.

Most importantly, you'll be joining a practice that believes caring for our team is just as key as caring for our clients. When our people feel supported, everyone benefits.

Essential experience

- Previous Allied Health or Medical reception or administration experience
- Excellent verbal and written communication skills
- Exceptional organisational skills and attention to detail
- Confidence using Google Workspace
- Ability to manage competing priorities independently

Desirable

- Experience with Zanda (formerly Power Diary)
- Experience using Asana

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📌 Lead Receptionist | Psychology Practice (Darebin City)
🏢 Northern Centre for Child Development
📍 Darebin City