Job Description

- Act as the main point of contact for service customers
- Coordinate service bookings, vehicle pick-up/drop-off, and cleaning
- Keep customers informed with clear and timely updates
- Ensure accurate recording of services, costs, and customer concerns
- Identify upselling opportunities for additional services or products
- Collaborate with technicians and parts teams to ensure efficiency

About the Employer

Pickerings Automotive Group is one of Queensland's largest privately-owned automotive dealership networks, representing 14 leading vehicle manufacturers. We proudly service a broad portfolio of brands - from prestige European makes to niche manufacturers - and operate across Queensland and the Northern Territory.

About the Candidate

As a Customer Service Advisor, you'll be the vital link between our customers and workshop teams. This role suits someone with either a mechanical background or strong customer service experience - and a passion for delivering premium service.

You'll work alongside expert technicians, brand professionals, and service administrators to provide a seamless,



high-quality customer experience.

Essential:

- Strong customer service background (automotive, retail, or fast-paced industry)
- Excellent interpersonal and communication skills
- Undertake administrative tasks
- Ability to multitask and stay organised under pressure
- Valid open manual driver's licence with clean driving history

Desirable:

- Experience as a Service Advisor in a dealership
- Mechanical or technical knowledge of vehicles

You are:

- Energetic, positive, and solutions-oriented
- Professional and well-presented
- Passionate about customer experience and cars
- Keen to grow with brand training and career development

Work Workplace

- Work for prestige brands and become a brand expert
- Enjoy work-life balance with Monday to Friday hours
- Access health, wellbeing, and fitness benefits
- Join a team with a strong culture and clear development pathways
- Build a future in an exciting, stable, and growing industry

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📌 Customer Service Advisor - In Training (Townsville City)
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📍 Townsville City