You area curious and enthusiastic individual with a passion for solving problems.

We area collaborative team who are constantly finding new ways to use data to develop customer insights both for internal stakeholders and our customers.

Together wecan harness the power of analytics and technology to identify solutions for our customers and communities to help build a brighter future and really make a difference, placing customers at the centre of what we do.

See yourself in our team:

Business Bank (BB) supports the financial health of individuals, businesses, and communities, especially CBA’s small and medium enterprise clients, including those in rural areas, as well as online trading and broking customers.

The BB Advanced Analytics & Data (BB AAD) team uses data and analytics to identify our customers’ needs and safely deliver insight, contact journeys and innovative solutions to improve their financial wellbeing. We leverage data and creative technology to deeply understand our customers and derive world-class insights to support commercial strategy and decision-making.

We work closely with our business partners and stakeholders in BB Customer, Channel and Data todeliver leading insights and analytical solutions on organisational and customer change.We are data-driven and provide deep analytical insight on business and customer behaviour and metrics.

Do work that matters:

As part of the AAD Customer Analytics & Engagement team, you will support our BB Customer, Channel and Data teams on organisational and customer change, providing high qualityoperational and strategicreporting, and insights. Through collaboration with teams across Business Banking,you willleverage data across multiple sources toperform advanced analytics anddevelop insights tailored forall levels of the business from frontline tosenior leadership.

On a day-to-day basis, you will:

Work collaborativelywithcolleaguesand leadership in BB,



you will be responsible for leveraging the Group’s extensive data assets to provide insightsto senior leaders and group executives and enhance our understanding of change and communicationimpacting BB customers

Deliverquality analytics in a fast-paced, agile environment where you willconduct analysison a range of topics of interest tosenior stakeholders.

Collaborateon analytical projects that help drive the strategic objectives of the business and develop and maintain ongoing capabilities, such as self-service dashboards/tooling, to help monitor and manage ourinsights portfolio.

Develop andmaintain relationships with various stakeholders.Communicate effectively and persuasively (verbal and written) toBB changeleadership and product managers to influence how and when changes should occur.

We're interested in hearing from people who have:

Please note that we’re interested in hearing from people who might not meet all the following criteria. We’re open to working with the right candidate to fill any skill gaps during your journey at CommBank.

A natural curiosity and ability to understand complex problems and take a structured approach using data driven insights to solve them.

Previousexperience in using data driven analyticsor modellingto develop insights and recommendations.(e.g. actuary, pricing, credit risk, customer experience)

StrongcodingexperienceinSQLandPython, with experience in wrangling large datasets

Knowledge of visualisation best practices for complex data relationships (e.g. Tableau, PowerBI, rShiny, Streamlit)

Attention to detail and willingness to pick up new concepts or skills.

Confident and capablecommunication and stakeholder management skills.

Understandingof AI, agentic coding and ML tools,and their application.

Degree in relevant discipline (qualification in ActuarialStudies, Economics, Finance, Statistics, Maths, or Sciences preferred).

Experience in change management or customer communications favourable but not required.

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📌 Senior Analyst Advanced Analytics (New South Wales)
🏢 Commbank
📍 New South Wales