At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose.Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a robust sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence.Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose.Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence.Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together,



and leads with purpose.

Overview

We are looking for a Claims Accounts Officer to join our Workers Compensation Payments Team. As a Claims Accounts Officer, you will work to process invoices and weekly payments for Injured workers, Employers, and Treating Health Providers. In this role, you will acquire valuable skills and experience with a view to progress to new heights in your Workers' Compensation career.

How you'll make an impact

- Providing data entry/accounts administration support to the Workers Compensation Claims Management team
- Processing accounts for payment in a timely and accurate manner
- Answering email, phone, and chat enquiries from Case Managers on a day-to-day basis
- Accurately recording data into databases
- Maintaining a digital work queue

About you

What we're looking for:

- Accounts processing and data entry experience will be highly regarded (fast and accurate touch-typing speed of 60wpm and higher desirable)
- Previous Administration experience
- Good computer skills including with Outlook, Microsoft Teams etc
- Excellent organisational skills and the ability to use your initiative
- The ability to work as part of a team

What we can offer you:

- Attractive remuneration packaging & hybrid work arrangements including Work from Home
- Paid Parental Leave and reproductive leave
- Excellent working environment – friendly, flexible and supportive working environment which is built around great team support and rewarding opportunities
- Exciting career – as our Company grows, so do the opportunities for our people
- Opportunities for ongoing education and development
- Service recognition awards; and employee assistance program for yourself and immediate family members
- Staff benefits including birthday leave, additional purchased leave, retail & health insurance discounts and more!

To be considered for this opportunity you must have right to live and work in Australia when applying.

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📌 Claims Accounts Officer (Melbourne)
🏢 972310 Overhead - Claims Victoria
📍 Melbourne