Independent Living Specialists – Albury NSW

Independent Living Specialists (ILS) is one of Australia’s largest healthcare equipment providers. With 60 showrooms, 15 warehouses, and 700+ staff across four states (and growing), we are recognised for our leadership in solutions, innovation, and quality service across showrooms, home care, hospital & pressure care, and configured mobility.

We are seeking a passionate and experienced Regional Manager to lead our Albury NSW operations and take our customer experience to the next level.

About the Role

Based in Albury NSW, the Regional Manager will oversee the performance of our Showrooms retail, operations, and service network. This hands-on leadership role is accountable for sales growth, operational efficiency, team engagement, and overall customer experience across the region.

You’ll be responsible for:

Provide leadership and direction to Branch managers, supporting them to achieve individual and collective targets.

Monitor and analyse the financial and operational performance of branches across service, logistics, light rehab, and complex rehab, identify areas for improvement, and implement effective strategies.

Achieving and exceeding sales, margin, and EBITDA targets across all ILS business lines

Liaise with central support functions to ensure consistent brand messaging, product availability, and adherence to policies and procedures.

Foster a positive and productive work environment, promoting a culture of excellence, innovation, and exceptional customer service.

Contribute to the development and execution of strategic plans, offering expertise and insights.

Ensuring compliance with Work Health & Safety (WHS) and Quality Management standards





Building and maintaining robust relationships with healthcare professionals, funding bodies, and community partners

Promoting excellence in visual merchandising and customer experience across sites

About You

You are a strong and strategic leader with a proven ability to manage multi-site operations and inspire teams to deliver exceptional results.

Strong commercial acumen with demonstrated P&L; responsibility

Excellent leadership, coaching, and communication skills across geographically dispersed teams

The ability to balance strategic planning with hands‑on problem‑solving

Experience building key client and stakeholder relationships

A proactive, resilient, and adaptable approach in a fast‑paced environment

Familiarity with the VIC North and NSW Albury retail landscape and the independent living products and services market is advantageous.

Preferred qualifications:

5–7 years of management experience with integrated operations (sales, service, logistics)

Knowledge of NDIS and regional healthcare service delivery

Familiarity with the VIC North and NSW Albury retail landscape and the independent living products and services market is advantageous.

Why Join Us?

At ILS, we’re transforming lives and redefining what’s possible with assistive technology. As Regional Manager, you’ll enjoy:

A competitive salary package with performance bonuses

Additional leave advantages, including a day off for your birthday

Company paid parental leave

Ongoing professional development and leadership support

The opportunity to make a meaningful impact in a values-driven organisation

ILS is a registered NDIS provider. All employees must hold valid Australian working rights and an NDIS Worker Screening Check.

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📌 Regional Manager (City of Albury)
🏢 Independent Living Specialists
📍 City of Albury