Hiab is the pioneer in smart and sustainable on road load handling solutions. We believe in more than just work — we believe in making a difference for our customers to building a better tomorrow.

Your mission

The Service Technician plays a vital role in ensuring the operational excellence and safety of our specialized vehicle-mounted equipment. By providing expert maintenance, repair, and technical support, you will directly contribute to customer satisfaction and the long-term reliability of Hiab solutions in the field.

Key responsibilities

- Maintenance & Repair: Perform repair and maintenance tasks on vehicle loading cranes, hooklifts, and Moffett truck-mounted forklifts to ensure optimal performance and safety

- Service Vehicle Care: Ensure all service vehicles are well-maintained, clean, and fully stocked with necessary tools and parts

- Time Management: Ensure timely arrival to sites and completion of jobs on schedule, adhering to the Hiab standard

- Compliance & Safety: Maintain strict compliance with Occupational Health & Safety (OHS) standards, promptly addressing any non-compliance and reporting incidents

- Customer Interaction: Provide professional communication with customers regarding service reports and maintain a clean and tidy appearance

- Fault Diagnosis & Problem Solving: Troubleshoot and diagnose faults independently, test hydraulic and electrical circuits, and rebuild mechanical components as needed

- Environmental & Waste Management: Adhere to local environmental guidelines, ensuring proper waste disposal and cleanliness during and after service.

Performance Expectations

- Adherence to Timeframes: Ensure punctuality to site and completion of all tasks within the agreed-upon timeline

- OH&S; Compliance: Maintain a safe work environment, ensuring all equipment is left in a safe,



operational state and that all relevant standards are followed

- Customer Service: Provide clear, concise, and accurate reports to customers while maintaining a qualified demeanor and presentation

- Technical Expertise: Ability to independently troubleshoot, test, and repair hydraulic, electrical, and mechanical systems

What we are looking for

- Proven experience in a similar role, particularly in mechanical handling or industrial operations

- Excellent work ethic with the ability to work unsupervised

- Strong customer service and interpersonal skills

- Ability to fault-find and troubleshoot mechanical, hydraulic, and electrical systems

- Proficient in the use of computers for reporting and administrative tasks

- Excellent time management, attention to detail, and organizational skills

- Ability to mentor and guide apprentices

- Trade Qualification in Plant Mechanic, Heavy/Light Vehicle Mechanic, or a similar field

- Positive, can-do attitude with a strong desire to complete tasks today

- Strong character and adaptability in diverse environments

- Excellent verbal and written communication skills

- Strong interpersonal skills, particularly in dealing with all levels of the organization.

What we offer

As a part of our Employees First culture, we offer opportunities to grow within a dynamic environment that values flexibility and your well-being. We strive to make things easier, empower you to succeed, and strive for excellence in a positive and inclusive environment.

We Are Hiab

Hiab (Nasdaq Helsinki: HIAB) is a leading provider of smart and sustainable on road load-handling solutions, committed to delivering the best customer experience every day with the most engaged people and partners. As the industry pioneer, Hiab continues to make on road load-handling smarter, safer and more sustainable to build a better tomorrow.

www.hiabgroup.com

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📌 Service Technician (Dandenong)
🏢 Hiab
📍 Dandenong