Customer Support Specialist, Bilingual English & Japanese at Klaviyo. About the role Klaviyo is seeking a Product Expert to provide high-quality support to our growing APAC customer base. You will act as a primary point of contact for users, helping them navigate our platform while utilizing AI tools to improve efficiency and service quality.

Key facts

- Location: Sydney, AU
- Engagement: Hybrid, includes weekend shifts (Tuesday-Saturday or Sunday-Thursday)
- Salary: $80,000 - $120,000 AUD base pay
- Travel: Up to 10% for onboarding, team meetings, or industry events

What you'll do

- Provide technical and non-technical product support via email and live chat.
- Diagnose software issues and manage escalated customer complaints.
- Advise customers on e-commerce, marketing, and sales setup questions.
- Document troubleshooting steps and resolution processes.
- Integrate AI workflows into daily tasks to build smarter, more productive systems.
- Maintain deep knowledge of the Klaviyo platform to assist users effectively.

Requirements

- Full authorization to work in Australia without restrictions.




- Bilingual proficiency in both English and Japanese.
- Ability to work weekend shifts.
- Experience with or ability to quickly learn Microsoft Office, G-Suite, Google Sheets, PowerPoint, Zendesk, and Salesforce.
- Familiarity with networking concepts, including DNS and IPs, as well as APIs.
- Experience with email marketing and e-commerce platforms.
- Demonstrated interest in experimenting with AI tools for work or personal projects.

Skills & tools

- Technical: DNS, IPs, APIs, Networking, Web technologies.
- Software: Zendesk, Salesforce, Microsoft Office, G-Suite.
- Domain: E-commerce, Email Marketing.
- AI: Responsible AI usage, workflow automation.

Practical notes

Total compensation includes base salary, annual cash bonus, equity, and potential sign-on payments. Benefits are provided based on eligibility. Applicants must adhere to company guidelines regarding the use of AI during the interview process.

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📌 Customer Support Specialist, Bilingual English & Japanese (City of Sydney)
🏢 Klaviyo
📍 City of Sydney