The role of the Field Service Account Manager is pivotal in the growth strategy of Trescal Australia .

As the world leader in calibration services, we provide precision calibration expertise in every industry, geography and instrument across the world. Trescal combines the power of an international group, a dense network of technical experts and responsive local laboratories.

As a service company, our people are at the heart of what we do. We provide training programs, engagement with local communities and a commitment to improve the world around us, inch by inch.

We are seeking a Service Sales / Key Accounts Specialist with a technicalbackground to help grow our Field Service Calibration business in Victoria.

This is a "big role" for someone with "big drive." We need an energetic driven person from an instrumentation, engineering or service background – someone ready to closely maintain and grow key accounts, chase opportunities, win back business, and back it up with technical know-how.

Duties and Responsibilities

- Hybrid position between key account management / business development and service / calibration support.
- Be the face of Trescal Field in Victoria, identifying needs within an array of differentindustries and production environments
- Provide expert service support during shutdowns or peak periods
- Identify new sales opportunities and win back lost accounts within an array of industriesincluding Pharmaceutical, Food & Beveridge, Water/Wastewater, Mining and Industrial Manufacturing.
- Engage with QA managers and Service Maintenance Team Leaders to identify needs and promote total cost-effective scheduled calibration solutions and services.
- Manage and prioritize your CRM pipeline for success, collaborating with the State Manager and Service Manager to exceed regional targets.
- Assist with pricing and quoting as directed by the Team Leader




- Perform high-level calibrations, preventative maintenance, and repairs in-house and inthe field when the business needs your support.
- Be involved and responsible for resolving first line customer queries and complaints asrequired.
- Participate and encourage teamwork within the service area and company as a whole.
- Ensure any personal accident occurring on site or in Trescal Labs is reported to your TeamLeader or Branch Manager and OHS Officer immediately.
- Ensure risk assessments, JSA, SWMS are completed as appropriate
- Participation in field management meetings and toolbox meetings
- Minimum 70% utilization on the account management / business development aspects of the role, this will be adaptable with the needs of the business and directed by the Team Leader or Branch Manager
- Any other reasonable tasks as instructed by the Team Leader or Branch Manager

Required Personal Qualities

- Demonstrated experience within instrumentation, engineering, manufacturing or serviceindustries. You understand technical specifications, production cycles, and the critical nature of precision.
- Strong organizational skills and ability to stick to agreed deadlines
- Flexibility and a team based approach to tackling workload day-to-day
- Ability to work autonomously on a day to day basis and manage time effectively.
- An open mind and “can do" solution focused attitude
- Professional presentation and approach to the job, colleagues and clients.
- Professional level of written and verbal communication skills.
- Dedication to building long lasting relationships with customers and stakeholders
- Dedication to exceeding sales targets in the budget
- Mechanical and computer aptitude (Excel etc.)
- Punctual

Working Conditions

- Normal working conditions, OT as required by the business
- Victoria (Melbourne & Regional Field Work).

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📌 Field Service Account Manager (Whitehorse City)
🏢 Trescal
📍 Whitehorse City