Archiclad is an Industry leader in supply & distribution of Building Products to the internal and external lining market. The Service Centre Manager will oversee daily operations of the Warehouse, and trade counter, ensuring a high level of customer service. The manager will be able to not only deliver on, but exceed customer expectations. Having a sound understanding solution based customer service, the SCM will also have the ability to manage staff effectively.
What You'll Do
Leading the service centre team — supervising a small team, building a customer-first culture.
Mange Inventory levels, forecast and ensure stock levels are sufficient to meet customer demand, as well as maintaining accurate electronic stock levels.
Assisting Business Development Managers with quotes and tenders, and meeting the operational needs of their customers.
Resolving customer complaints, monitoring feedback and identifying new business opportunities.
Gathering and reporting on market intelligence — pricing, products, delivery, competitor activity