Client Experience Coordinator at Weploy.

About the role

This position involves assisting individuals and partner organizations by providing clear information and helpful guidance. You will help clients understand processes, navigate next steps, and feel supported throughout their journey. This role is primarily phone-based, focusing on developing strong communication and professional skills within a quick-growing fintech environment.

Key facts

Location: Sydney CBD Engagement: Full-time, 5 days in office Salary: $80,000 base plus Superannuation plus Employee Share Options (ESOP)

What you'll do

- Support customers and partners through phone and email communication
- Handle inbound and outbound calls with a professional and welcoming approach
- Provide updates on application statuses and upcoming steps
- Guide customers through necessary documentation and key milestones
- Follow up proactively to ensure progress
- Collaborate closely with internal legal, credit, and operations teams




- Manage multiple priorities effectively in a dynamic setting
- Offer client support with patience and professionalism

Requirements

- Genuine concern for people
- Clear and confident communication abilities
- Ability to remain calm under pressure
- Emotional resilience and maturity
- Eagerness to learn and openness to coaching
- Capacity to build trust quickly with clients and colleagues
- Enjoyment of a close-knit, supportive team atmosphere
- Thrive in a structured, fast-paced startup environment

Skills & tools

- Phone communication
- Email communication
- Problem solving
- Risk awareness

Practical notes

This role offers 5 weeks of annual leave. The company provides structured onboarding and ongoing coaching. There are opportunities for growth into specialist, senior, or leadership positions as the team expands.

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📌 Client Experience Coordinator (City of Sydney)
🏢 Weploy
📍 City of Sydney