Forty Winks is seeking a Customer Service Lead for our National Support Centre in Mulgrave. This full time, office-based role supports stores, customers, suppliers and internal teams, coordinating enquiries, orders, escalations and operational requests with a customer-first mindset.
You will thrive in a fast-paced retail environment, ensure high standards of communication, and empower teams through process improvements, systems, and strong collaboration with cross-functional partners.
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📌 Customer Experience Lead — National Support Centre (City of Monash)
🏢 Forty Winks
📍 City of Monash
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