Business Development Center (BDC) Manager - NSW

BYD Haberfield , proudly a part of Harmony Auto, is at the forefront of the electric vehicle revolution in Australia. Harmony Auto is recognized as the biggest importer of luxury and ultra-luxury vehicles from China, offering unparalleled quality and prestige.

With a commitment to sustainability and cutting-edge technology, we aim to reshape the automotive landscape through high-performance electric vehicles. Our state-of-the-art showroom is part of a dynamic network, dedicated to providing exceptional service and pioneering solutions in the automotive industry.

Due to business expansion, we are seeking a Business Development Center (BDC)Manager - NSW to join our dynamic team.

Summary

The BDC Manager plays a critical role in driving dealership growth by leading the customer engagement team, optimizing lead management, and ensuring seamless communication between sales, service, and customers. This position requires a results-oriented leader with strong coaching skills, operational discipline, and a passion for delivering exceptional customer experiences.

Key Responsibilities

- Lead and manage the BDC team, setting clear KPIs and performance standards
- Oversee inbound and outbound communications (phone, email, digital) to maximize lead conversion




- Develop and implement strategies for lead generation, appointment setting, and customer retention
- Partner with Sales and Service Managers to align BDC activities with dealership goals
- Monitor and analyze performance metrics, reporting results to senior management
- Recruit, train, and coach team members to achieve high productivity and customer satisfaction
- Ensure compliance with dealership processes, brand standards, and customer service excellence

Qualifications & Skills

- Proven experience in automotive dealership operations, preferably in a BDC or sales leadership role
- Strong leadership and team management skills with a track record of coaching success
- Excellent communication and customer relationship management abilities
- Analytical mindset with the ability to track KPIs and implement improvement strategies
- Proficiency in CRM/DMS systems and digital communication platforms

You must be eligible to work in Australia

Ready to take a giant step in your career? Interstate Candidates are WELCOME.

Be part of Australia's EV revolution. Immediate interviews, fast offers, and a chance to grow with the nations largest luxury EV importer.

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📌 Business Development Center (BDC) Manager – NSW (Inner West Council)
🏢 Harmony Auto
📍 Inner West Council