IQumulate Premium Funding (IQPF) is one of Australia and New Zealand’s leading providers of insurance premium funding and current Insurance Magazine Employer of Year. Through a strong network of more than 600 insurance brokers across Australia and New Zealand,IQumulate Premium Funding works with a range of clients from sole practitioner to corporate firms, providing a full suite of premium funding solutions to help businesses free up cash flow.

What is the role?

A fantastic opportunity currently exists for a Collections Officer to join IQumulate.This a great opportunity to work within a supportive and close knit team focused on providing a seamless customer experience. You will work closely with other internal teams and liaise directly with our client and customer base. You will be provided training and feedback that will enable you to learn and grow within a high performing team.

In this role some of your key accountabilitiesare:

Fostering a cooperative and dynamic team environment

Providing excellent customer service through strong stakeholder management

Action collections activities aligned to KPIs and service level agreements

Proactively support the execution of the collections work

Enhance and manage process documentation

Collaborate and work closely with internal teams to mitigate arrears exposure

Ensure consistent and effective processes and standards are maintained

Understand, monitor and control key risks within the collections function

Identify and share knowledge for best practice

This role is both varied and challenging,



requiring a high level of organizational skills and the ability to prioritise several competing tasks in a fast-paced environment.

What’s in it for you?

Insurance Business Top Employer 2026

Based in Melbourne CBD

Hybrid Office/WFH

Great culture

Highly focused and experienced team

Extra annual leave scheme

Life, continuance and travel insurance

What are we looking for?

Prior experience in collections or customer service preferred

Someone willing to learn with the right attitude

Patience and resilient

Great team player

Exceptional communication - written, verbal and influencing skills

Effective negotiating skills when having difficult conversations

Ability to work efficiently and accurately

Strong problem solving and analytical skills

Understanding of regulatory requirements (Financial Services industry)

Demonstrated workflow management skills & experience.

Proficient in the use of Microsoft Outlook

Previous experience in insurance industry and products desirable.

IQPF understands the importance of diversity and inclusion - our long history of success has come from being different. At IQPF we value the innovation and creativity that diversity of thought brings. The one thing we all have in common is our focus on high performance. If you're capable, motivated and can deliver, we want you on our team.

We facilitate a range of flexible working arrangements within our teams. Talk to us about what flexibility is available.

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📌 Collections Officer (Melbourne)
🏢 IQumulate Premium Funding
📍 Melbourne