Administrative Officer - Monash Children's Hospital

Monash Health exists to reimagine care, so that people can live their best lives.

We provide safe andequitablecare, for every stage of life, delivered with world-leadingexpertiseand over 175 years of experience.

As a leading academic health service,we'recommitted to providing tomorrow's care today by integrating research,teachingand training into everyday practice.

Our team of 24,000 people are full hearted, open minded and all in. Together, we provide more than 250 integrated services for every stage of life at over 50 locations and in the community across south-east Melbourne, Victoria, serving 1.2 million residents in the South Metro Local Health Service Network.

To see first-hand what our colleagues think about working here,take a lookat the following short videosmonashhealth.org/careers.

About the Department / Program

The Monash Children’s Cancer and Haematology Centre (MCCHC), located within Monash Medical Centre (MMC), is a key component of Monash Children’s Hospital (MCH), providing care to approximately 30% of Victoria’s paediatric cancer patients. The service is also the primary treating team at Monash Health for children requiring outpatient management of haematological conditions.

The MCCHC brings together a dedicated paediatric haematology and oncology service within a purpose-built inpatient ward and adjoining day treatment centre. This integrated model supports the delivery of safe, high-quality, and patient-centred care for children and their families across the cancer and haematology continuum. The service continues to provide a comprehensive suite of ambulatory services, including medical oncology and haematology specialty clinics, nurse-led clinics, multidisciplinary clinics, and a day treatment service.

With capacity for 16 inpatient beds and 12 ambulatory beds, the service is designed to meet current and future care demands. The contemporary model enables the incorporation of advancing therapies and technologies,



ensuring the Centre evolves in step with the rapidly changing healthcare landscape and continues to improve outcomes and experiences for paediatric patients and their families.

About the Role

Join our team as a HS2 administration officer, working a rotating roster Monday - Sunday at Monash Children's Hospital, Clayton. In this role, you will be guided under the leadership of the Nurse Manager and working with the broader Paediatric Oncology team on both the inpatient ward and in the day treatment centre.

The dynamic role is an administrative position responsible for providing efficient and productive administrative support to the MCCHC medical, nursing and Allied Health team to achieve optimal patient flow and facilitate responsive patient care.

The role is responsible for ensuring high quality customer service and optimal outcomes for outpatient clinic bookings, telephone enquiries, billing services and referral management, plus inpatient clerical duties. This position works with the broader MCCHC team to provide general administrative assistance including typing and the coordination of hospitals services, and also provides administration support to the MCCHC Head of Department.

About You

To be successful in this healthcare role, you will bring the following demonstrated skills, experience, and attributes:

Demonstrated knowledge and use of medical terminology and hospital data management systems

Demonstrated experience in delivering quality customer service

Experience with computer packages, particularly Microsoft Office suite and accurate typing and word processing skils

Interpersonal and communication skills necessary to participate and cooperate with a multidisciplinary team

Time management and task prioritisation





Professional interactions with clients and clinicians

Requirements of the role:

- Proven experience in: medical or hospital administration and managing patient records and data entry systems
- Proficiency in: Microsoft Office (Word, Excel, Outlook) Hospital systems (eg. iPM/SMR/EMR)

Current and satisfactory Working with Children Check

Current and satisfactory Police Check

Why you will love working with us:

Ours is a connected team with strong shared values and an unwavering commitment to excellence. We are a highly skilled, collaborative, and welcoming team where the only limit in your career is you. Upon your appointment, we will provide you with:

- A supportive and cohesive sub-team, working within a larger consumer relations team.
- Professional development courses, seminars and mentoring.
- Opportunities for you to use your experience in the role to inform and drive initiatives within the broader units and programs.
- Salary packaging.
- Onsite Gym options and ability to join Fitness Passport - your pass to an extensive choice of fitness facilities.

Our Culture and Values

At Monash Health, our people are at the heart of everything we do. Our culture is inclusive,supportiveand future-focused, underpinned by explicit values and a commitment to continuous improvement.

Our teams play a critical role in bringing our new strategy to life, challenging traditional approaches, embracing innovation, and ensuring every appointment reflects our commitment to equity,transparencyand excellence.

You’ll be encouraged to share ideas, contribute to improvement initiatives, and grow alongside experienced professionals who are passionate about what they do.

We areFullHearted, OpenMindedandAllIn,enabling excellent service delivery and a positive candidate and employee experience every time.

We recognise the value of equal employment opportunity. We are committed to patient safety, promoting fairness,equityand diversity in the workplace and to Child Safe Standards.

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📌 Administrative Officer - Monash Children's Hospital
🏢 Monash Health
📍 Monash