DTMF Group seeks a Customer Service Coordinator to manage the Helpdesk, triage requests and coordinate actions between clients, Operations Managers and field teams. You will maintain records in Monday.com, ensure SLA adherence and deliver professional client communications.
The role also covers development of SOPs, client specifications and induction materials, plus training support for recent contracts and staff across diverse projects. Strong organization and communication skills are essential.
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📌 Client Success & Helpdesk Coordinator (Darebin City)
🏢 DTMF Group
📍 Darebin City
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