About the role

In this position, you will be responsible for driving new business growth within the Small and Medium Business sector by acquiring new clients and expanding the company's customer base. Your primary focus will be on meeting and exceeding sales targets through effective prospecting, lead nurturing, and closing deals. This role involves working closely with potential clients to understand their security needs and demonstrating how KnowBe4's solutions can address their challenges. The position is on-site in Melbourne, Australia, and requires a proactive, results-oriented individual who can work independently and as part of a collaborative sales team. Your efforts will directly contribute to the company's revenue growth and market expansion in the region.

Key facts

- Location: Melbourne, Australia
- Engagement: Full time
- Team: Sales Team

What you'll do

- Identify and target new Small and Medium Business accounts within your designated territory to achieve and surpass monthly and quarterly sales goals.
- Develop a comprehensive pipeline of potential clients through proactive prospecting techniques such as cold calling, email outreach, and networking events.
- Qualify leads effectively by understanding client needs, budget, decision-making process, and timeline to ensure a high conversion rate.
- Clearly communicate the features, benefits, and value propositions of KnowBe4's product suite, tailoring presentations and demonstrations to meet client requirements.
- Demonstrate how KnowBe4's solutions can enhance clients' cybersecurity defenses, reduce risks, and improve overall security posture.
- Engage with potential clients to understand their current security challenges and recommend appropriate subscription plans, multi-year agreements, or customized pricing options.
- Maintain detailed records of all sales activities, client interactions, and pipeline status using Salesforce CRM to ensure accurate forecasting and reporting.
- Collaborate closely with the Channel sales team to support partner-led sales initiatives and facilitate the onboarding of new clients through partner channels.




- Build and nurture long-term relationships with prospects and clients to foster trust and encourage repeat business and referrals.
- Stay informed about industry trends, competitors, and market developments to position KnowBe4's solutions effectively.
- Participate in regular team meetings, training sessions, and product updates to stay current on offerings and sales strategies.
- Provide feedback to the marketing and product teams based on customer interactions to help refine messaging and product features.
- Attend industry events, conferences, and local networking opportunities to increase brand awareness and generate new leads.
- Work towards personal sales targets while supporting team objectives, contributing to the overall success of the sales department.
- Assist in onboarding new clients, ensuring a smooth transition from sales to implementation, and providing ongoing support as needed.

Requirements

- 1-3 years of experience in sales, particularly targeting Small and Medium Business clients.
- A Bachelor's degree or equivalent educational background is preferred but not mandatory.
- Familiarity with the IT, Security, or Cybersecurity sectors is advantageous, providing context for client conversations.
- Experience with Salesforce CRM or similar sales management tools is a plus.
- Proficiency with Gmail and Google Docs for daily communication and documentation.
- Competence in MS Office applications, especially Word and Excel, for preparing reports and proposals.
- Comfortable navigating web browsers such as Chrome and Internet Explorer for research and product demonstrations.
- Strong verbal and written communication skills, with the ability to articulate technical concepts clearly to non-technical audiences.
- Data-driven mindset with the ability to analyze sales metrics and adapt strategies accordingly.
- Demonstrated self-motivation, energy,



and a proactive approach to achieving sales goals.
- Excellent teamwork and collaboration skills, with the ability to work effectively within a sales team and cross-functional groups.
- Ability to work independently, manage time efficiently, and prioritize tasks in a fast-paced environment.
- A positive attitude and resilience to handle rejection and maintain motivation.
- Willingness to learn about cybersecurity trends and continuously develop product knowledge.

Nice to have

- Previous experience in the Cybersecurity industry or related technology sectors.
- Knowledge of cybersecurity threats, solutions, and industry best practices.
- Existing network within the Melbourne SMB market or related industries.
- Familiarity with other CRM tools or sales enablement platforms.

Skills & tools

- Salesforce CRM for managing leads, contacts, and sales pipeline.
- Gmail for email communication.
- Google Docs for creating and sharing documents, proposals, and presentations.
- MS Office applications, including Word and Excel, for reporting and documentation.
- Web browsers such as Chrome and Internet Explorer for research, demos, and online meetings.

Practical notes

- This role may require a background check and assessment as part of the hiring process to verify qualifications and suitability.
- KnowBe4 offers a comprehensive benefits package, including performance-based bonuses, employee referral incentives, adoption assistance, tuition reimbursement, and bonuses for certification achievements. For detailed information on benefits, visit www.knowbe4.com/careers/benefits

The company values diversity and encourages applicants from all backgrounds to apply. We do not discriminate based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, sexual orientation, or any other characteristic protected by law.

If you require accommodations during the application process, visit www.knowbe4.com/careers/request-accommodation

This position is on-site in Melbourne, Australia, and candidates must be able to work from the office location.

No recruitment agencies, please.

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📌 Account Executive (SMB) (Position located in Melbourne, Australia)
🏢 Knowbe4
📍 Melbourne