Customer Field Technician I Southern Highlands and Cooma

May 6, 2026

Job Expectations

We’re looking for people based in Southern Highlands or Cooma, who enjoy practical, hands-on work and are open to trying something new. You might come from a trade, technical background, or any role where you work with your hands. People with experience in plumbing, carpentry, electrical work, construction, civils, hospitality, customer service, manufacturing, and similar industries have all thrived in this position.

Safety is at the core of everything we do, and we’re looking for people who value working safely, following procedures, and looking out for their teammates and customers.

If this sounds like you, nbn would love to support you as you grow into a Customer Field Technician within our internal workforce. We value the skills you already have and will help you build the ones you need.

Join us in shaping Australia’s digital future. In this hands-on, customer-focused role, you’ll be helping connect homes and communities, making a real difference every day.

A bit about your role

As a Customer Field Technician in the Southern Highlands or Cooma areas , you’ll work independently to complete a variety of tasks across different nbn technologies. Your work will include installations, repairs, maintenance, and supporting customers in their homes or businesses.

Your day might involve installing copper or fibre cabling, setting up customer equipment, identifying and fixing faults, and ensuring customers feel supported and informed throughout the process. Working hours are between 7am and 7pm , with flexibility based on business needs. You’ll receive full training, all required tools, and ongoing support so you feel confident and set up for success.

Safety is a fundamental part of this role—whether you're handling equipment, working in customers’ premises, or completing technical tasks, you’ll be expected to consistently apply safe work practices and follow nbn’s safety procedures.

A bit about you

Previous experience in telecommunications isn’t needed — we’ll teach you everything you need to know.



What matters most is that you enjoy hands-on work, like solving problems, and feel comfortable speaking with customers.

You might come from a trade, a hands-on technical job, or a customer-focused role. Experience in fields like plumbing, carpentry, electrical work, labouring, construction, mechanical work, hospitality, or manufacturing is highly valued.

You’ll do well in this role if you enjoy working independently, managing your workload, and taking pride in delivering quality work. A strong commitment to safety, explicit communication skills, and a current, clean Driver’s Licence are essential.

Life at nbn

To be part of nbn is to be part of something bigger. We’ve created Australia’s network—a network made for more.

Our pioneering spirit drives us forward every day. Together, we help lift the digital capability of Australia by connecting homes and businesses everywhere. It’s not just a way for everyone to do the things they love, but transforms the way they do them, and the opportunities available to them.

A more inclusive working world

nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures. That's why we have a Reconciliation Action Plan, Accessibility & Inclusion Plan, offer 18 weeks of paid parental leave, are a Pride in Diversity Platinum Employer, and have active employee-led diversity pillars. Click here to see our list of employee benefits and why we're recognised as a WORK180 Endorsed Employer for Women, and their Employer of Choice for 2025.

Equal Opportunities for All

We champion equal opportunities for all employees.



If you have any accessibility requirements and would like to discuss adjustments for the recruitment process, please don’t hesitate to contact us by emailing or calling our Recruitment Accessibility Enquiry Line at +61 . Please note, this line is dedicated to accessibility-related enquiries for the purposes of recruitment, and only enquiries related to accessibility adjustments will be answered. For other matters, please visit our Contact Us page on our website.

Preferred candidate requirements

The preferred candidate will be required to undertake a Criminal History Check and a Pre-Employment Medical Assessment to assess their ability to perform the genuine occupational requirements of the position.

Eligibility

Please note, this is a permanent role. To be eligible for this role, you must have full working rights in Australia.

Worker Type

Permanent

Time Type

Full time

Field Base Location

Bowral

NBN Co runs the nbn® network, helping providers deliver reliable, fast, resilient and secure broadband.

NBN Co operates the nbn® network, providing Australians with fast, reliable, and secure broadband services through various internet service providers.

Telecommunications Media and Telecommunications Technology, Information and Media

Company size 1,001-5,000 employees

Company type Government agency Founded 2009

Momentum

Team growth

Momentum

Team growth

4% in 12 mo

5,255 employees on LinkedIn

Employee experience

What it’s like inside

3.7

1,083 reviews

74% would recommend

Culture & values

Culture & values 3.6

Work-life balance

Work-life balance 4.0

Career opportunities

Career opportunities 3.4

Compensation & benefits

Compensation & benefits 3.8

Capital

Funding history

Undisclosed - Australian Government $1.8B

Jan 2025

Mar 2024

Mar 2023

Debt Financing - Clean Energy Finance Corporation $552.2M

Footprint

Where they work

Level 13, 100 Mount street, North Sydney, NSW 2060, AU Tower 5, Level 14, 727 Collins Street, Melbourne, VIC 3000, AU

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📌 Customer Field Technician I Southern Highlands and Cooma (City of Wollongong)
🏢 nbn® Australia
📍 City of Wollongong