The Admin & Office Support role is an exciting entry-level position ideal for a motivated individual looking to start their career in office administration. This position focuses on providing outstanding customer service, alongside offering essential support to the team. The role will involve learning the ERP system and completing quotes, raising jobs and invoicing as well as assisting with daily office tasks, contributing to a smooth workflow. The ideal candidate will be organised, eager to learn, and ready to take on a variety of tasks with a positive attitude.

Key Responsibilities

- Serve as a point of contact for all visitors, clients, and callers.
- Maintain a qualified and friendly attitude.
- Answer and direct phone calls, ensuring clear communication with internal teams and customers.

Office Support

- Support various departments by taking on clerical tasks as needed.

Quoting

Invoicing

- Help organise and manage the digital filing systems.

Scheduling & Coordination

- Schedule daily work tasks and co-ordinate effectively
- Help manage schedules and ensure minimal disruption to office operations.

Document Management

- Manage incoming and outgoing mail, ensuring timely distribution.




- Prepare and organise documents and reports as requested by team members.

Additional Duties

- Support the team with other office-related projects and administrative tasks as required.
- Help maintain general office operations and ensure a well-organised workspace.

Key Performance Indicators (KPIs)

Customer Interaction & Satisfaction

- Answer all incoming calls within 3 rings, ensuring a polite and professional demeanor.
- Maintain a welcoming attitude and ensure customers are treated with respect.

Operational Efficiency

- Provide timely support for administrative tasks, ensuring they are completed as required.
- Ensure all customers are responded to within 24 hours.

Documentation Accuracy & Organization

- Keep filing systems organised and up-to-date, with no lost or misplaced files.
- Maintain high accuracy in data entry and document management tasks.

Team Support

- Assist with quoting, raising jobs and scheduling
- Provide efficient administrative support to senior team members with minimal guidance.

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📌 Administration Support Officer (City of Greater Dandenong)
🏢 Industrial Batteries Australia
📍 City of Greater Dandenong