Senior Medical Receptionist - Telehealth Medical Clinic
Join Us in Creating Unprecedented Healthcare Change
Position: Senior Medical Receptionist
Location: Medmate Head Office - Richmond, Victoria
Employment Type: Full-time
At Medmate , we believe that all people have the right to access healthcare when and where they need it . We understand the challenges of accessing care—whether it’s after hours, in rural communities, or even in metro areas where it can be difficult to see a local GP. That’s why we created the Medmate —to make healthcare more accessible for every Australian.
We’re currently looking for a friendly, compassionate, and proactive Senior Medical Receptionist to join our team on a full-time basis. You’ll be the first point of contact for patients accessing our virtual care service, helping to create a smooth and supportive experience.
- Provide exceptional customer service to patients via phone, email, and online chat
- Schedule virtual appointments and coordinate with clinicians
- Maintain accurate and up-to-date patient records
- Assist with administrative tasks to support clinical and operations teams
- Help patients navigate their care journey with empathy and efficiency
Who This Role Would Suit
- Someone with previous experience in a medical reception or customer service role (essential)
- Previous experience with Medical Director practice management system
- A strong communicator with outstanding attention to detail
- Tech-savvy and comfortable using digital health platforms
- Passionate about improving healthcare access for all Australians
Why Join Us
- Be part of a mission-driven team leading the way in digital healthcare
- Gain experience and skills in a growing, future-focused sector
- Enjoy supportive colleagues and a positive work environment
- Help make a meaningful difference in people’s lives—across metro, rural, and remote areas
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📌 Senior Medical Receptionist - Telehealth Medical Clinic (City of Yarra)
🏢 Medmate
📍 City of Yarra
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