Senior Dynamics 365 AI Contact Center Engineer (City of Sydney)

Senior Dynamics 365 AI Contact Center Engineer (City of Sydney)

07 Aug
|
Commonwealth Bank
|
City of Sydney

07 Aug

Commonwealth Bank

City of Sydney

Commonwealth Bank is seeking a Senior Software Engineer to lead the Dynamics 365 Contact Centre Intelligence capability. You will drive the design and implementation of agentic AI features, integrating VoiceBot, Live Chat and case management flows within Dynamics 365 and related Microsoft technologies.

You will own delivery from design through build, testing, deployment and run, collaborating with cross-functional teams, ensuring security, governance and compliance in a regulated banking

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📌 Senior Dynamics 365 AI Contact Center Engineer (City of Sydney)
🏢 Commonwealth Bank
📍 City of Sydney

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