Receptionist / Concierge - Berwick BMW (Full time)

Berwick BMW, MINI & Motorrad, part of theaward-winning, family-owned Jowett Motor Group, is seeking a Receptionist/Concierge to join our dealership in a full-time, Monday to Friday role.

If you thrive as the first point of contact, enjoydelivering exceptional customer service, and take pride in creating a warm,premium experience from the moment customers arrive, we'd love to hear fromyou.

We back our people properly. Here's what that looks like:

- PaidParental Leave – 12 weeks for primary carers and 2 weeks for secondarycarers.
- Ongoingtraining and development (online and face-to-face) with genuine internalcareer pathways.
- Recognitionand team events, including BBQs, birthdays and our annual Christmascelebration.
- Retailerdiscounts across major brands.
- EmployeeAssistance Program (EAP).
- Agenuine commitment to supporting women in automotive through our Women inAutomotive partnership.
- Supportiveleaders who set clear expectations, invest in your success and encouragecontinuous growth.

About the opportunity

As our Receptionist/Concierge, you'll be thewelcoming face of Berwick BMW, MINI & Motorrad, ensuring every customerreceives a premium experience from arrival through to departure.

Working closely with our Sales and Service teams, you'llmanage front-of-house operations, assist with customer enquiries, coordinateservice appointments, provide administrative support and help ensure thedealership operates smoothly and professionally.

This is a varied, customer-focused role that requiressomeone who enjoys multitasking, communicates confidently and remains calm andorganised in a fast-paced environment.

Hours: Monday to Saturday 9:00am to 5:30pm, with a rosteredday off

Key responsibilities

- Welcomeall customers and visitors, providing a warm, professional firstimpression both in person and over the phone.




- Manageincoming phone calls and direct enquiries efficiently.
- Supportcustomers throughout their service journey, including arrival,communication updates and vehicle collection.
- Liaisewith Service Advisors and workshop staff to communicate customer needs andupdates.
- Coordinateappointments and assist with customer enquiries.
- Performgeneral administrative duties, including mail distribution, orderingsupplies, banking and supporting other departments as required.
- Maintainpresentation standards and ensure reception and customer areas are clean,welcoming and professional.
- Deliverexceptional hospitality and customer service at every interaction.

About you

To be successful in this role, you'll have:

- Previousexperience in a reception, concierge, customer service or hospitalityrole.
- Outstandingcustomer service and interpersonal skills.
- Excellentverbal and written communication.
- Professionalpresentation and a positive, can-do attitude.
- Strongorganisational and multitasking abilities.
- Highattention to detail and accuracy.
- Confidenceusing computers and Microsoft Office.
- Theability to remain calm and composed under pressure.
- Reliability,flexibility and a willingness to learn.
- Acurrent driver's licence.

Experience within the automotive industry is advantageousbut not essential. What matters most is your commitment to deliveringexceptional customer experiences and your enthusiasm for being part of ahigh-performing team.

Since 2001, Jowett Motor Group has grown into one ofAustralia's leading automotive groups, representing BMW, MINI, Honda, Audi,Geely and Chery. Our culture is built on family values, accountability andcontinuous improvement. We care about performance, but we care just as muchabout our people.

Diversity & Inclusion

We welcome applications from people of all backgrounds,ages, genders and cultures.

A National Police Check is required prior to commencement.

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📌 Receptionist / Concierge - Berwick BMW (Full-Time) (Casey City)
🏢 Jowett Motor Group
📍 Casey City