Operations Specialist (Automotive Experience Preferred | Bilingual)

Harmony Auto is one of Australia's fastest-growing automotive dealership groups and a leading retail partner of BYD, one of the world's fastest-growing electric vehicle brands. With a rapidly expanding dealership network across Australia, we are committed to delivering exceptional customer experiences and driving the future of sustainable mobility.

As our aftersales business continues to grow, we are looking for a highly organised and proactive Operations Specialist to support the Head of Aftersales across executive administration, business operations, reporting, and dealer network coordination.

This is an excellent prospect for someone who enjoys working with senior leaders, coordinating cross-functional projects, and building a long-term career within a fast-growing automotive group.

Key Responsibilities

Executive Support

- Manage calendars, meetings, travel arrangements, and executive schedules.

- Prepare presentations, reports, meeting agendas, and business correspondence.

- Take meeting minutes and follow up on action items.

- Assist with translation and interpretation during meetings and business discussions.

- Coordinate communication between senior management, dealership teams, and overseas stakeholders.

Operations & Reporting

- Support aftersales CRM administration and operational reporting.

- Prepare weekly and monthly business reports and presentations.

- Assist with KPI tracking, data analysis, and performance reporting.

- Maintain business documentation and operational records.

- Support process improvements and special projects across the aftersales network.

Dealer Network & Training Support

- Coordinate dealer communications and training schedules.

- Support onboarding and training initiatives across dealership locations.

- Assist with training materials and operational documentation.





- Follow up with dealerships regarding aftersales programs and business initiatives.

About You

We're looking for someone who is organised, proactive, and enjoys supporting both people and business operations.

You will ideally have:

- Previous experience in the automotive industry, such as Sales, After Sales, Service, Parts, Fleet, or Dealership Operations.

- Previous experience in an Operations Coordinator, Project Coordinator, Office Manager, Executive Assistant, or similar business support role.

- Excellent organisational and time management skills.

- Strong written and verbal communication skills.

- High attention to detail and the ability to manage multiple priorities.

- Advanced Microsoft Office skills, particularly Excel and PowerPoint.

- Experience preparing reports, presentations, and business documentation.

- The ability to work independently while supporting multiple stakeholders.

- A valid Australian Driver's Licence, as this role will occasionally travel between dealership locations and other business sites to provide operational support.

- Fluent English and Mandarin Chinese, with the ability to communicate effectively with dealership teams, senior management, and overseas stakeholders.

Previous experience in an automotive dealership or automotive group is highly preferred. Candidates with backgrounds in vehicle sales, aftersales, service operations, parts, fleet, or dealership administration will be highly regarded.

Why Join Us?

- Join one of Australia's fastest-growing automotive dealership groups.

- Work with BYD, one of the world's leading and fastest-growing EV brands.

- Work closely with senior leadership and gain exposure to strategic business operations.

- Diverse role combining executive support, operations, and project coordination.

- Career development opportunities within a rapidly expanding national dealership network.

- Supportive, collaborative, and multicultural working environment.

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📌 Operations Specialist (Automotive Experience Preferred | Bilingual) (Monash)
🏢 Harmony Auto
📍 Monash