Micra Hobart is a welcoming and productive team of 15 who all work well together completing a variety of private and insurer repairs. Everyone works to the same goal, sharing their talents and knowledge.

Our site is a neat and tidy workshop and equipped with modern tooling including Car‑O‑Liner systems, 1 hoist and 2 spray booths. The equipment, tools and facilities are modern and well looked after. There’s plenty of free street parking out the front. Every month, the team enjoys a free staff lunch on site.

The Opportunity

We have an exciting opportunity for a Customer Service Officer to join the team at Micra Accident Repair Centre, Hobart.

Permanent full‑time position, 8am‑4.30pm, Monday‑Friday. No weekends.

Role responsibilities

- Ensuring the environment is always customer friendly
- Greeting customers on arrival
- Keeping customers informed about the repair process and anticipated completion dates for their vehicles
- Contacting customers to ensure they are satisfied with the AMA experience
- Telephone and email correspondence
- Supporting management with inventory (parts, paint, consumables etc)




- Liaising with insurance providers regarding claims/repairs

Does this sound like you?

- Proven experience within a Customer Service position
- Experience in automotive Customer Service (preferred)
- Highly professional and personable with solid relationship building skills
- Strong systems experience and competent computer abilities
- Excellent verbal and written communication skills
- Ability to meet strict deadlinesAble to work effectively and collaboratively with the team
- Full Australian work rights

Benefits

- Reward & recognition
- Career development and training
- Referral bonus for recommending a friend to work with us
- Discounts on parts and tools
- Uniforms
- 24/7 professional counselling for team members and their immediate families

Micra Hobart is an equal opportunity employer. We are dedicated to finding the best fit for every role. All qualified applications will be considered regardless of gender identity or expression, age, religion, national origin, disability, or sexual orientation.

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📌 Customer Service Officer (Yarra City)
🏢 AMA Group
📍 Yarra City