We are looking for an approachable and organised Customer Care Consultant to provide phenomenal support within our Portland Trade Store!

Acting as the face of the business, you will bring friendliness and effective communication over the phone, in person and over email. There is a lot to learn; making this role ideal for someone looking for exposure to all aspects of what it takes to provide fantastic service within a trade store.

Comfort with lifting moderate loads will be a requirement for this position. If you are reliable, proactive, communicate well, prioritise safety and are looking for a retail opportunity

What You’ll Be Doing:

- Act as the first point of contact for customers in person, by phone, and email.
- Provide expert advice on a wide range of industrial products.
- Maintain a clean, well-stocked, and visually appealing shopfront.
- Uphold safety standards and foster a positive team culture.

Our Ideal Candidate will have

- Previous experience in customer service or retail environments is highly regarded but not required for this role
- Positive and transparent customer service manner - both verbally and over email
- A proactive attitude with a willingness to learn.
- Good physical fitness

What's In It For You:

- Exclusive Perks:Team Memberdiscount cardfor Kmart, Bunnings, Target & Officeworks,FREE One Passsubscription&Wesfarmers discounted offersfrom over 400 retail corporate partners
- Continuoustraining and career developmentopportunities
- Guaranteed hourswith annual leave and sick leave benefits
- Team events, celebrations,award recognition and prizes




- Employee Assistance Program:wellbeingsupportfor you and your immediate family-coveringcounselling, coaching, financial advice, legal guidance, nutritionalservices, & more!
- Refer-A-Friend program– earn up to $2,000 for each referral!
- Ability topurchase up to 4 weeks’ additional annual leave
- Generouspaid parental leavepolicy and more!

As part of our recruitment process and commitment to safety, you may be required to undertake background checks (which may include a police check, a pre-employment medical assessment; and/or drug & alcohol testing) as part of your application process.

Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTI+ community and people with disabilities.

OUR STORY

Blackwoods is Australia’s leading supplier of industrial and safety supplies. For over 140 years, we have supported businesses big and small with our range of over 300,000 products from the world’s best brands. From the Sydney Harbour Bridge to the railway and your local mechanic, we supply what our customers need when they need it, along with unparalleled expertise and service from our passionate team.

With a national footprint of over 50 branches and 6 Distribution Centres, our people are at the heart of everything we do. Being a part of the Wesfarmers group, also means that we have endless opportunities to make a difference, so join us, and let’s help more people build a better Australia.

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📌 Trade Store Team Member (Portland)
🏢 Blackwoods
📍 Portland