Customer Service Coordinator (Full-Time)
Customer Service Coordinator (Full-Time)
The Garage Miami | Miami, Gold Coast QLD
Pay: $32 - $36 per hour (based on experience) + superannuation + OT
The Garage Miami is one of the Gold Coast's leading independent automotive workshops, specialising in mechanical servicing, tyres, suspension and premium 4WD upgrades.
We're looking for a friendly, organised and proactive Customer Service Coordinator to join our front office team.
This is a customer-facing administration role, not a sales position.
Working alongside our front counter team and Workshop Controller, you'll be responsible for the communication, organisation and administration that keeps our workshop running efficiently. You'll spend your day assisting customers in person, over the phone and through Podium chat while coordinating bookings, ordering parts, processing supplier returns and supporting the day-to-day operation of the workshop.
No automotive experience is required. We'll teach you the industry. What we're looking for is someone who genuinely enjoys helping people, stays organised under pressure and takes pride in getting the details right.
Key Responsibilities
Welcome customers and deliver a premium front-of-house experience
Answer incoming phone calls and respond to customer enquiries via phone, online chat, and email
Schedule and coordinate workshop bookings
Keep customers informed with clear and timely updates throughout the day
Order parts, tyres and workshop consumables from suppliers
Follow up suppliers to ensure parts are ready for scheduled bookings
Process supplier returns, stock returns, warranty claims and supplier credits
Maintain accurate customer records, booking information and purchase documentation
Assist with invoicing, filing and general workshop administration
Support the Workshop Controller and front counter team with the day-to-day coordination of the workshop
Help ensure the workshop remains organised, efficient and that nothing falls through the cracks
Skills and Experience Required
Previous experience in customer service, administration or reception
Excellent communication skills and a friendly, professional manner
Highly organised with exceptional attention to detail
Ability to manage multiple priorities in a quick-paced environment
Confident using computers and learning new software
A proactive attitude and willingness to take ownership of your responsibilities
Strong organisational skills with the ability to follow tasks through to completion
Automotive experience is not required. If you've worked in administration, hospitality, medical, retail, property management or another customer-focused environment, we'd love to hear from you.
Why Join Us?
Competitive hourly rate of $32 - $36 per hour + OT, based on experience, plus super
Monday to Friday role with no weekend work
Full training provided
Modern, premium workshop with a supportive team
Stable, long-term opportunity with an established Gold Coast business
Convenient Miami location, just minutes from Nobby Beach, Miami Marketta and some of the Gold Coast's best cafés
If you're someone who enjoys helping people, thrives in a busy environment and takes pride in keeping things organised, we'd love to hear from you.
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📌 Customer Service Coordinator (Full-Time) (Queensland)
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📍 Queensland