Hi, we're Optitec. A small, energetic and well-regarded company in the caravan accessories industry. We specialise in motorised jockey wheels that manoeuvreand park caravans, boats and trailers.

Quality products, expert advice, trusting partnerships and positive humoured fun are at our core. Whether it's at our warehouse, online, at caravan shows or through our distribution partners, we are committed to providing exceptional service to caravan, boat and outdoor enthusiasts.

About the Role:

We're seeking a hands-on and versatile Service & Sales Manager to help drive the ongoing growth of our business.

You'll work alongside our existing team of three (including the two business owners) to deliver expert advice and first-class service to consumers and retail partners. Day to day, you'll advise prospective customers looking to buy, provide product support to existing customers and manage the associated admin.

You'll additionally lead Optitec's presence at approximately 10 caravan shows per year, involving face-to-face sales, managing show logistics and travelling to metro and regional destinations around Australia.

Our products are mostly stored and distributed by a third-party logistics firm, so warehouse tasks are minimal. However, you will occasionally break out the elbow grease when assisting customers with product repairs - full training provided.

Key Responsibilities:

Sales & Customer Service:

Assist customers in-store, over the phone, and online with product selection, inquiries and product support.

Caravan Shows & Events:

Represent the company at caravan and outdoor shows,



engaging with customers and showcasing products.

Customer Demonstrations:

Demonstrating the product to customers at the warehouse, caravan shows and at customer locations.

Basic Mechanical Repairs:

Perform minor repairs on caravan accessories.

Administration:

Process orders and assist with general office duties.

About You

While we'll be impressed by a great work history, we care more about who you are. You'll be an outdoors enthusiast who is personable, reliable and down to earth.

Here's what we're hoping you'll bring to us;

You value friendly and prompt service as much as we do. You can build rapport with people quickly and your work history in sales or service that has led to outstanding communication skills.

You are authentic and confident in your approach to sales.

You don't shy away from hands‑on labour and equally, you're competent with computers and online administration tasks.

You love the opportunity to work autonomously, use your initiative and multi‑task with ease.

You are willing and able to travel to caravan shows (involving 4 to 6 days away from Melbourne up to 10 times a year)

A valid driver's licence is required.

Experience working with or owning either caravans or boats is a bonus!

A bit more about us:

We are a dynamic business that doesn't take itself too seriously. We're proud and protective of our friendly, collaborative and no-ego environment. And we believe a workplace should support its team to live well. You'll be joining a business that takes a real interest in its people and their success, in and out of the office.

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📌 Service & Sales Manager - Caravan Accessories Business (Monash)
🏢 Optitec
📍 Monash