Support a high-performing Property Management team with administration support and quality customer service by building strong relationships with tenants and landlords.

- Join a leading real estate agency with an outstanding reputation
- Central Newcastle CBD location, with stunning harbour and beach views
- Enjoy a collaborative, people-first culture where your contribution and development are genuinely valued

At Presence Real Estate, property is about more than transactions, it's about building lasting relationships and delivering quality experiences. With a strong reputation across Newcastle and Lake Macquarie, Presence has built a people-first culture founded on collaboration, integrity and outstanding customer service.

An exciting chance is now available for a proactive and organised administrator to join their growing Property Management team.

The Opportunity

Centrally located in the heart of the Newcastle CBD, you will work alongside experienced Property Managers and play a vital role in ensuring landlords and tenants receive responsive, professional and seamless service. No two days will be the same as you coordinate enquiries, support tenancy administration and help keep a busy portfolio running efficiently.

This role is ideal for someone who thrives in a fast-paced environment, enjoys building relationships and takes pride in delivering exceptional customer service.

Key Responsibilities

- Support Property Managers with the day-to-day administration and management of residential properties
- Build positive relationships with landlords, tenants, tradespeople and internal teams




- Respond promptly to phone and email enquiries
- Process applications, notices and routine property administration
- Maintain accurate records within property management systems
- Assist with resolving enquiries and supporting positive outcomes for clients
- Ensure all tasks are completed efficiently and in accordance with company procedures and relevant legislation

About You

The successful candidate will bring:

- Proven administration experience working in a high volume, fast-paced environment
- Excellent customer service and communication skills
- Confidence using a range of tech platforms, including Microsoft Office and
- A proactive approach with the initiative to solve problems

Ideal, but not essential:

- Previous experience in residential property management or real estate administration
- Knowledge of the Residential Tenancies Act (or a willingness to learn)
- A current NSW Certificate of Registration or Real Estate Licence (working towards, or willing to obtain will be highly regarded)

Why Join Presence?

Presence has built its reputation on exceptional service, genuine relationships and a cooperative team culture. You'll be joining a business that invests in its people, encourages professional development and provides the support needed to build a long-term career in property management.

We strive to create an workplace of equal opportunity regardless of race, gender, sexual orientation, gender identity or expression, lifestyle, age, religion or physical ability, and welcome applications from people from all backgrounds.

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📌 Property Manager Assistant (Newcastle City Council)
🏢 Peoplefusion
📍 Newcastle City Council