Multi-Site Practice Manager I Vetcall Mermaid Waters & Burleigh

Practice Manager | Full Time Multi-Site
Vetcall Mermaid Waters & Vetcall Burleigh

Grow your leadership career with us! Vetcall is offering an exciting opportunity for an experienced and motivated Practice Manager to lead two small animal clinics on the Gold Coast.

Vetcall Q Store (Mermaid Waters) is situated in our local shopping village amongst the pristine waterways, with sister clinic Vetcall Burleigh located 10 minutes away in Burleigh Waters.

Together, we provide exceptional veterinary care to a loyal and growing community of pet owners. We are proud to be the clinics of choice for our clients, built on trusted relationships, outstanding service, and a robust commitment to pet wellness, quality medicine, and advanced surgical care. Our team is supportive, passionate, and genuinely enjoys what they do.

About the Role

As a multi-site Practice Manager, you will play a pivotal role in leading the overall success of both clinics. You will oversee operations, people, and performance, ensuring exceptional standards across all areas of the business. Key responsibilities include:

Leading and coordinating all aspects of client care, nursing, and veterinary services

Driving customer experience, client engagement, social media and loyalty initiatives

Managing clinic performance including budgets, payroll, stock control, and P&L;





Overseeing compliance, workplace health and safety, facilities, and presentation standards

Championing continuous improvement initiatives and key projects

Partnering closely with Lead Vets, Head Nurses, and Regional leadership

Fostering a positive team culture focused on wellbeing, communication, and development

Building strong relationships with clients, community partners, and suppliers

About You

You are a confident and capable leader who thrives in a dynamic, people-focused environment.

Experience in veterinary or medical practice management (highly regarded)

Proven leadership skills with a strong commercial and growth mindset

Experience with practice management systems and appointment scheduling

Excellent organisational, problem-solving, and decision-making abilities

Strong communication skills with the ability to build relationships at all levels

What We Offer

A genuinely rewarding leadership opportunity with career progression

Competitive salary package based on experience

Full-time role across two well-established clinics

Access to discounts across fitness, insurance, and wellbeing programs

Regular team events that support a positive and connected culture

The opportunity to work alongside a high-performing, friendly, and supportive team

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📌 Multi-Site Practice Manager I Vetcall Mermaid Waters & Burleigh (Queensland)
🏢 Vetpartners
📍 Queensland