- Lead Mastercard's Pacific Islands customer portfolio across 13 markets, driving sustainable growth and long-term customer success
- Own executive relationships across key issuing and acquiring customers, acting as the primary strategic partner for the portfolio
- Develop and execute account growth strategies that expand customer engagement, revenue and market share
- Lead the ongoing implementation and optimisation of key customer partnerships, working closely with cross-functional teams
- Support customers in achieving their business objectives through Mastercard's products, solutions and services
- Manage commercial negotiations, contracting activities and customer business planning processes
- Identify selective new business opportunities that strengthen Mastercard's position in the Pacific Islands
- Build trusted relationships with regulators, industry participants and other market stakeholders
- Lead and develop a small team while fostering collaboration across regional and global functions
- Champion initiatives that strengthen digital payments adoption and financial inclusion across the region

Requirements

- Significant experience in payments, banking, financial services, or a related industry
- Knowledge of issuing, acquiring or broader payments ecosystems
- Strong executive presence with experience engaging senior customer stakeholders and decision-makers
- Experience leading complex customer implementations,



negotiations or transformation programmes
- Strong commercial judgement and ability to balance customer needs with business objectives
- Ability to prioritise effectively and operate independently in a fast-moving environment
- Experience leading or mentoring team members is an advantage
- Passion for building trusted relationships and creating long-term customer value

Core Competencies

Demonstrates expertise in managing customer portfolios within the payments and financial services industry, focusing on account growth strategies, commercial negotiations, and fostering long-term customer relationships. Proven ability to lead teams and collaborate across functions to drive digital payments adoption and financial inclusion.

Highest-signal resume keywords

- Payments Industry Experience
- Account Growth Strategy Development
- Executive Relationship Management
- Commercial Negotiation Skills
- Team Leadership and Mentoring

Hard Skills

- Account Growth Strategy
- Commercial Negotiation
- Customer Business Planning
- Payments Ecosystem Knowledge
- Customer Implementation Leadership

Soft Skills

- Robust Executive Presence
- Relationship Building
- Collaboration
- Prioritization
- Independent Operation

Industry Keywords

- Financial Services
- Banking
- Digital Payments
- Customer Engagement
- Financial Inclusion

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📌 Director, Account Management – Pacific Islands (St Leonards)
🏢 Jobtailor
📍 St Leonards