AI Appointment Setter / Operations Support

We’re looking for a sharp, high-performance AI Appointment Setter & Office Operations Coordinator to play a key role in driving both the quality and volume of sales appointments through our AI-powered outbound telemarketing platform.

This is not a passive admin position.

You’ll be responsible for supporting our AI calling systems, overseeing appointment flow, maintaining internal systems, and ensuring our sales pipeline runs smoothly and efficiently. You’ll work closely with our call centre and sales team, helping optimise performance while maintaining high standards across operations and marketing support.

This is a role for someone sharp, switched‑on, self‑sufficient, and ambitious‑ someone who thrives in autonomy, moves rapid, learns faster, and takes ownership of outcomes.

You’ll be working from our Broadbeach office, supporting a dynamic call centre and sales operation, with exposure to AI tools, marketing systems, and automation platforms.

Key Responsibilities

Monitor and oversee AI-powered outbound calling activity, reviewing calls for quality, consistency, and process adherence

Step in when required — handling callbacks, speaking directly with prospects who request a human, and resolving enquiries or concerns with a high level of customer service





Maintain accurate CRM records, appointment details, and call activity tracking

Manage appointment scheduling and rescheduling to ensure strong calendar flow for the sales team

Actively manage and optimise AI call flows, including adjusting call volumes to maintain consistent booking capacity for sales representatives

Support and continuously improve AI performance through structured feedback, training inputs, and workflow refinement

Assist with call centre operations, campaign coordination, and marketing support

Identify process gaps and drive system optimisation across CRM, automation, and internal workflows

Coordinate internally across sales, operations, and marketing teams to maintain structure, efficiency, and performance alignment

What We’re Looking For

Previous administration experience

Fast learner with high adaptability

Comfortable working autonomously

Strong organisation and time management skills

Tech‑confident and systems-oriented

Experience or exposure to AI tools and digital platforms

Willingness to learn, evolve, and grow with the business

Highly Regarded:

Call centre experience

CRM/platform experience

Automation or workflow tools exposure

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📌 AI Appointment Setter / Operations Support (Queensland)
🏢 @
📍 Queensland