Job Description

Brooks is a growing, fast-paced technology leader of automation solutions supporting the dynamic semiconductor and life sciences lab markets. Our customer-focused culture encourages innovation and collaboration to achieve new heights.

Brooks – Laboratory Automation Solutions (LAS) is a global leader in designing and manufacturing innovative automation solutions that optimise workflows across diverse laboratory environments. We deliver compact, intelligent systems that enhance efficiency, accuracy, and scalability, and foster a culture of innovation, collaboration, and accountability.

The Technical Solutions Specialist is responsible for delivering expert technical support, troubleshooting, and customer solutions across Brooks LAS systems. This includes installation, commissioning, preventive maintenance, and repair, alongside onsite, remote, and third-party support. The role requires flexibility to support after-hours issues and travel domestically and internationally to meet customer and business needs. A proactive, solutions-focused mindset and the ability to work independently in the field while representing the company professionally are essential.

What you’ll do

- Installation, Commissioning, PM & Repair: Perform installation and commissioning of systems at customer sites, ensure full operational readiness.
- Execute preventive maintenance (PM) to optimise system performance and reliability.
- Conduct diagnostics, fault finding, and repair across mechanical, electrical, and automation components.
- Ensure all work aligns with technical specifications, safety standards, and customer requirements.

- Technical Support & Troubleshooting: Provide 3rd tier technical support to global distributors and third-party service providers.
- Guide and mentor external partners on troubleshooting, installation, and maintenance.
- Provide advanced technical support including remote diagnostics and issue resolution.
- Analyse root causes and implement sustainable corrective actions; escalate complex issues and collaborate with stakeholders.
- Act as a trusted technical advisor, maintaining solid customer relationships and ensuring alignment with Brooks service standards.

- After-Hours & Critical Support: Participate in on-call rotations and provide after-hours support as required.




- Respond to critical system issues to minimise downtime and business impact.

- Travel & Field Service Delivery: Travel domestically and internationally to support installations, commissioning, maintenance, and service activities (approximately 60% travel).
- Represent Brooks professionally across diverse customer environments; comply with all safety and site-specific requirements.

- Continuous Improvement: Document service activities, issues, and resolutions; provide feedback to Engineering and Product teams; contribute to service documentation, training materials, and best practices.

- Training & Capability Development: Deliver technical training when required to global distributors, third-party service providers, and end users/customer operators; develop and maintain training materials, manuals, and knowledge resources; support knowledge transfer during installations, commissioning, and system handover.

Qualifications

- Trade qualification / tertiary qualification in Engineering, Mechatronics, Electronics, Automation, or related technical discipline.
- Proven experience with complex electro-mechanical devices and systems; installation, commissioning, PM, and repair of technical equipment.
- Experience supporting customers, distributors, and/or third-party service providers in a technical environment with a customer-focused mindset.
- Experience delivering technical training to service teams, partners, or end users (desirable).
- Exposure to software systems, control systems, or diagnostic tools used in automation or equipment environments (advantageous).
- Strong knowledge of safety standards and compliance within industrial or customer site environments.
- Strong communication skills to clearly explain complex technical concepts; problem-solving and decision-making under pressure.




- Highly organised with strong attention to detail; ability to manage multiple tasks and priorities; adaptability and resilience for after-hours and customer-facing demands.
- Current full driver’s license and access to a reliable vehicle; willingness and ability to travel domestically and internationally.

What success in this role looks like

- Successful delivery of installations, commissioning, and training to a high standard.
- High system uptime supported by effective PM and repair planning and execution.
- Robust capability uplift across customers, distributors, and service teams.
- High customer satisfaction and confidence in Brooks support services.

At Brooks LAS, we foster a culture of innovation, collaboration, and accountability. Our culture is built on the following principles:

- Customer-first mindset – We listen, adapt, and deliver with precision.
- Agility and ownership – We move rapid, take initiative, and own outcomes.
- Global collaboration – We thrive on diverse perspectives and cross-functional teamwork.
- Continuous learning – We invest in growth, mentorship, and knowledge sharing.
- Integrity and respect – We operate with transparency and value every voice.

Brooks Automation is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating a welcoming and inclusive environment for all.

Work Location & Flexibility

We aim to foster a collaborative and engaging environment while offering flexibility where possible. Work arrangements may include a mix of in-office and remote work, depending on the role and business needs. Specific expectations will be shared during the interview process.

We are committed to fostering a diverse and inclusive workplace and proudly serve as an equal-opportunity employer. We welcome all qualified applicants regardless of race, color, religion, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other legally protected characteristics.

Diversity enhances our innovative capabilities and strengthens our ability to serve our customers and communities. Join us in building a workplace where every team member is valued and can thrive.

For applicants with disabilities requiring accommodations, please contact or call to discuss your needs.

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📌 Technical Solutions Specialist (City of Sydney)
🏢 Brooks Automation
📍 City of Sydney