Your new company

Join one of Australia's leading financial institutions, committed to helping people and communities thrive. With a strong focus on customer experience, career development and innovation, this organisation offers an inclusive and supportive environment where you can build a long-term career in banking.

Your new role

You will be the first point of contact for customers, supporting them over the phone with a broad range of everyday banking enquiries. Working within a high-performing and team-oriented team, you will assist customers with retail banking, credit cards, digital banking services, fraud and dispute queries, while delivering outstanding customer experiences.

- Managing inbound customer enquiries and providing effective solutions

- Assisting customers with everyday banking, card services and digital banking platforms

- Troubleshooting issues such as online banking access, lost or stolen cards and account-related enquiries

- Identifying customer needs and educating customers on available products and services

- Meeting customer service, compliance and performance targets

This is a full-time permanent position based in Docklands, with rostered shifts between 8:00am and 7:00pm, Monday to Friday.

What you'll need to succeed

- A passion for delivering exceptional customer service





- Strong communication skills with the ability to build rapport over the phone

- Proven ability to listen, problem-solve and identify customer needs

- Confidence using technology and digital platforms

- High attention to detail and commitment to accuracy

- Resilience and the ability to perform in a fast-paced environment

- Previous experience in retail, hospitality, contact centres, customer service or sales will be highly regarded, though not essential

Successful applicants will be required to provide two employment references and successfully complete a background check.

Due to the permanent nature of these positions, applicants must be Australian Citizens, New Zealand Citizens, or Australian Permanent Residents.

What you'll get in return

- Comprehensive training and ongoing professional development

- A clear pathway to build a long-term career within banking and financial services

- Supportive leadership and one-on-one coaching

- A collaborative and inclusive team environment

- Modern Docklands office location with excellent transport links

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

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