About the Role

Due to continued growth, Bradshaw Air Conditioning is looking for a motivated and personable Sales & Accounts Coordinator to join our growing team.

This is a diverse role focused primarily on supporting and growing the service and maintenance side of the business. You will be responsible for developing relationships with new and existing clients, generating service opportunities, assisting with marketing initiatives and helping maintain a consistent flow of work for our service team.

The role also includes bookkeeping and accounts administration, including invoicing, accounts receivable and payment reconciliation.

We are looking for someone who is confident speaking with customers, commercially minded and comfortable proactively generating new business. This is not simply an administrative position — we want someone who enjoys building relationships, following up opportunities and contributing directly to the growth of the business.

Previous bookkeeping experience is highly regarded but not essential. Experience with ServiceM8, Xero and Mailchimp will also be beneficial; however, training will be provided for the right person where their sales ability, communication skills and personal attributes are exceptional.

Key Responsibilities

Sales & Account Management

Support the growth of Bradshaw Air's service and maintenance division by actively generating new clients, service work and ongoing maintenance agreements.

Develop and maintain relationships with existing residential and commercial clients.

Leverage our existing customer database to reconnect with previous clients and identify new service and maintenance opportunities.

Conduct outbound calls to existing customers and prospective residential and commercial clients.

Follow up sales leads and enquiries and maintain communication throughout the sales process.





Arrange and coordinate meetings with new and existing commercial clients.

Work towards agreed monthly sales KPIs and targets to maintain a strong pipeline of service work.

Identify opportunities to convert one-off customers into ongoing service and maintenance clients.

Marketing & Customer Engagement

Coordinate internal email marketing campaigns using Mailchimp.

Work with our external marketing agency to coordinate and execute online marketing campaigns and promotions.

Assist with customer database management and targeted client communications.

Follow up marketing-generated leads and convert enquiries into booked work or future opportunities.

Accounts & Bookkeeping

Assist with the preparation and distribution of customer invoices following job completion.

Manage accounts receivable and follow up overdue invoices by email and telephone when required.

Apply the appropriate accounting codes to invoices and transactions.

Reconcile customer payments within Xero.

Maintain accurate customer and account records.

Assist with general bookkeeping and accounts administration as required.

About You

The successful candidate will be:

Highly personable with excellent customer service and communication skills.

Confident and professional on the phone.

Comfortable making outbound sales calls and approaching prospective clients.

Motivated by achieving targets and generating new business.

Organised and capable of managing multiple customers, leads and administrative responsibilities.

Reliable, proactive and able to work independently.





Comfortable working within a small, growing business where responsibilities can be varied.

Able to build genuine long-term relationships with residential and commercial clients.

Accurate and detail-focused when dealing with invoicing and accounts.

Previous experience in sales, account management, business development or customer relationship management will be highly regarded.

Experience with Xero, ServiceM8, Mailchimp or bookkeeping/accounts receivable is advantageous but not essential.

Experience within the air conditioning, electrical, trade services, construction or property industries would also be beneficial.

Benefits

Flexible work hours

Competitive Remuneration

Ongoing training

Career progression opportunities

Team building activities

Positive work environment

About Bradshaw Air Conditioning

Bradshaw Air Conditioning is a family-run air conditioning business servicing the Gold Coast and Northern NSW.

We work across residential and commercial air conditioning, with a growing focus on developing long-term service and preventative maintenance relationships with our customers.

As the business continues to grow, this position represents an opportunity to become an important part of the team and play a direct role in developing the service division.

We value strong customer relationships, clear communication and people who take ownership of their role.

Apply

If you're an energetic and commercially minded person who enjoys dealing with customers, developing relationships and generating new opportunities, we'd like to hear from you.

Please submit your resume along with a brief cover letter outlining your relevant experience and why you believe you would be a positive fit for Bradshaw Air Conditioning. Please email your application to ••••@bradshawair.com.au (HR Coordinator)

📌 Sales & Accounts Coordinator – Air Conditioning Services (Tweed Heads)
🏢 Bradshaw Air Conditioning and Refrigeration
📍 Tweed Heads