Help aged care organisations get the most from their learning solutions.

Altura Learning is seeking a proactive and customer-focused Customer Success Consultant to support the onboarding, training and ongoing success of our customers across the aged care sector.

This role is ideal for someone who enjoys building relationships, delivering training and helping customers confidently use digital learning platforms and content to achieve their workforce development and compliance goals.

You will work closely with customers from implementation through to ongoing adoption, ensuring they receive consistent support, achieve value from their solutions and have a positive experience with Altura Learning.

About Altura Learning

For more than 20 years, Altura Learning has created high-quality video and digital learning courses designed by industry experts and delivered through our award-winning learning platform.

Our content covers areas including residential care, home care, dementia care, clinical practice, workforce capability and leadership.

Proudly part of the Bolton Clarke Group, Australia’s largest independent not-for-profit aged care provider, Altura Learning is trusted by more than 800 care providers and partners and supports over 150,000 learners worldwide.

We operate across Australia, New Zealand, the United Kingdom and Ireland.

About the role

As Customer Success Consultant, you will support customers to successfully implement, adopt and use Altura Learning’s platform and course content.

You will guide new customers through onboarding, deliver training and webinars, respond to customer queries and monitor engagement to identify opportunities for greater adoption.

Working closely with Account Management, Sales, Technical Customer Success, Product and Clinical teams, you will help create a seamless and consistent customer experience.

Key responsibilities

- Support the onboarding of new customers, including platform setup guidance, user configuration and implementation planning.

- Educate customers on how to use the LMS and course content to achieve training, workforce capability and compliance objectives.

- Deliver customer training sessions, webinars and supporting resources.

- Encourage platform adoption,



active user engagement and course completion.

- Build strong customer relationships and develop an understanding of each customer’s needs, challenges and goals.

- Act as a key point of contact for customer queries, providing timely and professional support.

- Coordinate with internal teams to resolve customer issues and ensure clear communication and follow-up.

- Monitor customer usage, completion rates and engagement metrics.

- Identify adoption challenges, customer risks and opportunities to improve outcomes.

- Support customer retention by ensuring value is delivered and escalating emerging risks.

- Maintain accurate customer records, activity and insights within the CRM and LMS.

- Share customer feedback with Product, Content, Clinical and Commercial teams.

- Contribute to the continuous improvement of customer success processes, resources and ways of working.

About you

You are organised, approachable and motivated by helping customers succeed.

You communicate clearly, build trusted relationships and enjoy translating systems, content and processes into practical guidance for customers.

You will ideally bring:

- Experience in customer success, customer support, implementation, training or account coordination.

- Experience working within a SaaS, subscription, education or digital learning environment.

- Robust presentation and facilitation skills, including the confidence to deliver training and webinars.

- The ability to understand customer needs and recommend practical solutions.

- Strong written and verbal communication skills.

- Excellent organisation, time management and attention to detail.

- Confidence using CRM, LMS and online collaboration systems.

- The ability to interpret customer usage and engagement data.

- A collaborative approach and the ability to work across multiple internal teams.

- A practical and solutions-focused mindset.





Experience within healthcare, aged care, workforce education or compliance training will be highly regarded.

A qualification in business, education, health or a related field is preferred but not essential.

Systems experience

Experience with some of the following systems will be advantageous:

- HubSpot or another CRM

- Learning management systems

- Microsoft Teams or Zoom

- Webinar platforms

- Microsoft Excel or Google Sheets

- Outlook or Gmail

What success looks like

Success in this role will include:

- New customers completing onboarding smoothly and on time.

- Customers confidently using the platform and course content.

- Increased platform adoption, learner activity and course completion.

- Customer queries and issues being resolved efficiently.

- Accurate and timely customer records.

- Early identification of customer risks and support needs.

- Positive customer feedback and strong retention outcomes.

- Effective collaboration across Customer Success, Sales, Account Management and Product teams.

Why join Altura Learning?

- Contribute to improved workforce capability and care outcomes across the aged care sector.

- Support customers using meaningful and high-quality learning products.

- Join a collaborative, purpose-driven and growing organisation.

- Hybrid and flexible working arrangements.

- Brand-new office in Belrose, Sydney.

- Free onsite parking.

- Two additional “As You Wish” leave days each year.

- Be part of the broader Bolton Clarke Group.

Essential requirements

The successful candidate will be required to:

- Complete a National Police Check and reference checks.

- Hold valid Australian working rights.

- Meet applicable aged care probity and suitability requirements.

- Hold a valid driver’s licence and undertake reasonable work-related travel where required.

Apply now

This is an excellent opportunity for an experienced customer success, training or support professional who wants to help aged care organisations achieve better learning and workforce outcomes.

Please submit your CV and a short cover letter outlining your relevant customer success, training or digital learning experience.

📌 Customer Success Consultant (Belrose)
🏢 Altura Learning Australia
📍 Belrose