About the Role

The House Administrator plays a key role in supporting the smooth day-to-day operation of our supported accommodation service. This position is responsible for maintaining accurate records, coordinating administrative and financial processes, managing enquiries, and providing skilled support to residents, staff, and external stakeholders. The role is a casual position, from Monday to Friday with 25 hours per week.

Key Duties

- Maintain resident files, records, and administrative systems.
- Process timesheets and assist with financial administration.
- Monitor rent payments and support accounts processes.
- Prepare reports and maintain accurate documentation.
- Manage phone calls, enquiries, and front office activities.
- Liaise with residents, families, staff, and external agencies.
- Coordinate supplier communications and administrative tasks.
- Support the efficient operation of the facility through general administrative duties.

About you

You are an experienced administrator with excellent organisational skills and confidence working across multiple systems and processes. You communicate professionally, maintain a high level of accuracy,



and are comfortable liaising with a range of stakeholders while handling sensitive information with discretion.

Ideally, you will also have compassion and experience working with those facing various life challenges, including interacting with people living with mental illness and disabilities.

Skills and requirements:

- An interest in Mental Health
- A thorough and detailed approach to tasks
- Strong computer literacy (Microsoft Office suite, Odoo)
- Excellent interpersonal/communication skills
- Cash handling
- Basic accounting knowledge
- A polite and friendly manner
- Proficient time management skills
- High personal, professional and ethical standards
- An ability and willingness to learn the Residential Services industry, including standards and guidelines.

About us:

Caloundra House is a Level 3 Supported Accommodation service providing a safe and supportive home environment for adults with complex support needs. With 24-hour support and a person-centred approach, we help residents build independence, wellbeing, and confidence in their daily lives.

📌 House Administrator (Caloundra)
🏢 Civitas Group
📍 Caloundra