About the role

We are seeking an experienced Duty Manager to join the Fire Station Hotel team in Wallsend, NSW. This is a full-time position that plays a crucial operational role in our hospitality business. As Duty Manager, you will be responsible for overseeing day-to-day operations, ensuring exceptional customer experiences, and maintaining the highest standards of service delivery. This role requires a hands-on leader who can manage staff, handle customer interactions, and respond to operational challenges with professionalism and composure. You will work on-site at our hotel in Wallsend, leading our team during your shifts and ensuring our venue operates smoothly and profitably.

Key responsibilities

- Oversee daily operations of the venue, ensuring all areas maintain high standards of cleanliness, safety and service

- Manage and supervise a small team of staff, providing direction, support and performance feedback whilst providing exceptional customer service and building and maintaining strong relationships with the local community.

- Handle customer enquiries and resolve customer complaints or concerns promptly and professionally

- Ensure compliance with licensing laws, work, health and safety regulations, and company policies

- Manage till operations and reconcile daily takings

- Conduct opening and closing procedures, securing the premises and managing access

- Respond to emergency situations and implement appropriate safety procedures

- Maintain communication with management regarding operational issues, customer feedback and staff performance





- Contribute to revenue growth by maximising operational efficiency and promoting additional services

- You will manage a talented and dedicated team during your shift, including providing exceptional levels of customer service as well as building and maintaining strong relationships with the local community.

What we're looking for

- Proven experience in a hospitality management role, ideally within a hotel, pub or licensed venue

- Strong leadership and people management skills with the ability to motivate and supervise teams

- Excellent customer service skills and the ability to handle difficult situations with tact and professionalism

- Knowledge of hospitality operations, including food and beverage service, TAB, KENO and gaming operations

- Understanding of licensing laws, work, health and safety regulations and responsible service of alcohol and responsible conduct of gambling requirements

- Proficiency with point-of-sale systems and basic computer skills

- Strong organisational and time management abilities

- Ability to work flexibly, including evenings, weekends and public holidays as required

- Must have current Responsible Service of Alcohol (RSA) and Responsible Conduct of Gambling (RCG) competency card





- Must have or are willing to obtain an Advanced Responsible Conduct of Gambling (ARCG) competency card

- First Aid qualifications are highly desirable

What we offer

At Fire Station Hotel, we value our team and believe that creating a positive work workplace leads to better service and business success. We offer competitive remuneration, a supportive workplace culture and opportunities for professional development within the hospitality industry. You'll be part of an established team in a popular local venue, with the chance to make a real impact on our customers' experiences. We encourage a healthy work-life balance and provide flexibility where possible to accommodate our team members' needs.

About us

Fire Station Hotel is a well-established hospitality venue located in Wallsend, NSW. We pride ourselves on offering quality service, a welcoming atmosphere and an enjoyable experience for our customers. Our venue serves the local community and visitors. We are committed to maintaining high operational standards, supporting our staff and creating memorable experiences for our customers. We believe in fostering a collaborative team environment where staff feel valued and empowered to deliver their best work.

If you are an experienced hospitality professional ready to take on a rewarding management role, we would like to hear from you. Apply now by submitting your resume and a cover letter outlining your relevant experience and why you would be an excellent fit for the Duty Manager position at Fire Station Hotel.

📌 Duty Manager (Wallsend)
🏢 Fire Station Hotel
📍 Wallsend