6d ago , from Illawarra Mercury Job BoardDo the work that mattersAt CommBank, we never lose sight of the role we play in other people's financial wellbeing.Our focus is to help people and businesses move forward, to progress.
To make the right financial decisions and achieve their dreams, targets and aspirations.Regardless of where you work within our organisation, your initiative, talent, ideas and energy all contribute to the impact that we can make with our work.
Together we can achieve outstanding things.Enterprise Services (ES) is responsible for the world leading application of technology and operations across every aspect of CommBank, from innovative product platforms for our customers to essential tools within our business.
We also use technology to drive efficient and timely processing, an essential component of great customer service.CommBank is recognised as leading the industry in IT and operations with its world-class platforms and processes, agile IT infrastructure, and innovation in everything from payments to internet banking and mobile apps.As a division of ES, Group Operations is the engine room of the CBA Group dedicated to running, improving and transforming the processes that deliver products, services and productivity benefits to the CBA Group's customers.
Financial Crime Operations is a part of Group Operations.Identification Authentication team is a specialist team that supports multiple regulatory requirements such as :The on-boarding of customersThe collection of identification information to on board customersThe collection of identification for current customers when requiredThis specialist team extends our ongoing commitment to:Know Your Customer (KYC)Anti-Money Laundering (AML)Counter Financing Terrorism (CFT)Customer On-Boarding obligations and Common Reporting Standards (CRS/FATCA)The team aims to ensure compliance while at the same time making these processes easy and simple for our customers.You will be expected to perform the following tasks in a manner consistent with CBA's Values of We do what is right, We are accountable, We are dedicated to service, We pursue excellence, We get things done.Support multiple brands across various jurisdictions through:Collecting information from front line staff and customersDocument comprehensive evidence to support the collection of information.Verifying that information is correct when completing identification of customersEnsuring that you complete assigned tasks accurately and to the best of your abilityManage customer expectations on resolution process, timeframes, escalations and complaintsManage confidentiality of customer information and circumstances within privacy legislation and internal policyEnsure that all internal processes are continuously reviewed to ensure efficiency and accuracyUndertake any other tasks assigned by your manager that you have the capability to perform safelyIdentifying opportunities to improve the processes within your team or work areaSome experience understanding identification details for customers Financial Services Industry experience is a mustExperience in investigating and handling complaintsExcellent communication skills (written and oral)Ability to communicate with a diverse range of business and high value customers, including upset or distressed customersAbility to articulate complex information into easy to understand questions for customersHighly accurate and concise written communication skillsDisplayed commitment to quality customer serviceStrong attention to detailStrong problem-solving skillsAbility be flexible and adapt and time manage multiple tasksSound task management Exposure to data analytic tools & workflow management toolsWe're aware of some accessibility issues on this site, particularly for screen reader users.
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📌 Identification Authentication Analyst - 12 Month Max Term (New South Wales)
🏢 Commbank
📍 New South Wales