Customer Service & Administration Officer (Full-Time Permanent)Bibra Lake WA | Food ManufacturingSchnits Frozen Foods is a well-established, family‐owned food manufacturing business based in Bibra Lake.
As we continue to grow, we are seeking an enthusiastic and customer‐focused Customer Service & Administration Officer to join our sales team.This is a diverse and quick‐paced role that combines customer service, sales support, telesales, administration and logistics coordination.
You will play an important role in maintaining strong customer relationships, supporting sales growth and ensuring customers receive exceptional service.About the RoleAs the first point of contact for customers, suppliers, visitors and staff, you will play a key role in supporting the smooth day‐to‐day operation of the business.
You will assist with customer enquiries, sales support, administration, accounts processing and coordination of deliveries while providing exceptional customer service.Key ResponsibilitiesAnswer and direct incoming phone calls and emails.Welcome visitors, drivers, contractors and customers to the business.Conduct outbound customer calls and support telesales activities.Respond to customer enquiries and provide delivery updates and supporting documentation.Manage customer orders, delivery changes and customer service issues.Assist with data entry, scanning, filing and maintaining records.Support Accounts Payable and Accounts Receivable administration.Assist with invoicing, statements,



reconciliations and credit applications.Coordinate daily delivery schedules and liaise with warehouse and logistics teams.Manage office supplies and supplier relationships.Provide general administration support across Sales, Finance and Operations.Essential RequirementsPrevious experience in customer service, administration or a similar office‐based roleConfidence speaking with customers over the phone and building positive customer relationshipsStrong organisational skills and ability to manage competing prioritiesExcellent communication and interpersonal skillsSolid computer skills including Microsoft OfficeHigh attention to detail and accuracyA professional, friendly and reliable approachA strong customer service focus and positive attitudeDesirable RequirementsExperience working in manufacturing, warehousing or logisticsExposure to accounts payable or accounts receivable processesExperience using ERP or accounting systemsCertificate III or IV in Business Administration or similarWhy Join Schnits Frozen Foods?
Join a successful and growing WA family‐owned businessSecure full‐time permanent positionVariety and autonomy in your day‐to‐day workSupportive and collaborative team environmentOpportunity to develop your skills across customer service, sales and operationsConvenient Bibra Lake location with on‐site parkingReliable, long‐established WA business with a strong reputation in the food manufacturing industryHow to ApplyIf you enjoy providing excellent customer service, building relationships and being an integral part of a busy team, we would love to hear from you.Please submit your resume and a brief cover letter outlining your suitability.
Applicants must have unrestricted Australian working rights.
Sponsorship is not available for this position.
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📌 Customer Service & Administration Officer (Bibra Lake) (Queensland)
🏢 Schnits Frozen Foods
📍 Queensland