Better begins here Crown Resorts is a great place to visit and it's an even better place to work, a place where you can play your part in creating fun, memorable, world-class experiences for our guests and our people.
We value passion, optimism, and an appetite for change - for the better.
Here, you'll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.
The role: As a Technical Analyst, you'll support the availability and stability of the technology environment at Crown Melbourne.
You'll respond to incidents, monitor system health, and troubleshoot issues across networks, applications, servers, mobile devices and customer‐facing systems.
We're looking for someone who brings a mix of technical capability, strong communication skills and a customer‐focused mindset.
This role is suited to someone who thrives in a fast‐paced, operational setting and enjoys problem‐solving, teamwork and delivering excellent service.
If you have hands‐on experience and technical knowledge of IT infrastructure and networking - we'd love to hear from you!
You'll be:Providing frontline technical support and monitoring across Crown Melbourne's IT InfrastructureTroubleshooting and escalating issues across networks, Wi‐Fi, servers, storage, VMware, Active Directory/Entra ID configuration, mobile devices and customer‐facing technologiesManaging incident, problem and change records accurately, including participation in Priority1 and2 incident response where requiredOwn and maintain runbooks/SOPs for recurring issues and contribute updates to L2 documentation based on escalation trendsHands‐on to support IT Operations across daily tasks whenever required,



in line with one‐team motiveMaintaining clear communication with customers and internal teams, completing detailed shift handovers and keeping operational documentation updatedSupporting system changes and upgrades by following strict change control processes and contributing to project‐related activitiesDevelop and maintain up to date documentation for support procedures and technical requirements for infrastructureBuilding strong working relationships with IT teams, business stakeholders and vendors to ensure timely and effective issue resolutionYou'll bring:Experience with Windows systems, Aruba/Cisco Switches, VMWare Infrastructure, Checkpoint/Palo Alto FirewallSolid background in network routing and switching, with practical experience managing BGP environmentsExperience working within structured IT environments and ITIL frameworks (ITIL Foundation preferred)Tertiary qualifications in Information TechnologyComfortable being available for after hours and weekend support for critical incidentsCCNP Certification would be highly regardedStrong analytical and problem‐solving skills, with the ability to remain calm and solutions‐focused under pressurePermanent, unrestricted Australian working rightsOn offer to you:Opportunity to be part of a dynamic team within an iconic hospitality brandComplimentary meals at our on‐site staff restaurant + discounts at various F&B; venues on propertyGenerous accommodation discounts across Crown Resorts in Melbourne,



Melbourne & PerthA tailored uniform, that's washed and laundered free for every shift by our on‐site wardrobe teamTake part and be rewarded in Crown's group‐wide recognition and awards programOpportunity to contribute to Crown's community, diversity & inclusion committeesAccess to discounts across health & wellbeing, novated leasing options & moreOn top of exciting career possibilities, we offer better exposure to experiences and learning.
To see our range of benefits and opportunities visit Crown Resorts Careers.
Our Crown Community celebrates uniqueness and embraces diversity.
We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.Crown Resorts is a great place to visit and it's an even better place to work, a place where you can play your part in creating joyful experiences for our guests and our people.Our Talent Community is a place to stay connected with life at Crown Resorts.
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Stay connected as you explore career possibilities.
You can expect better exposure, opportunities, experiences, and learning.
It's a place where you can create joy for the people who visit us, the cities we live in and the teams we work with.
Supported by your leader, you can enjoy a better balance in your lifestyle and feel a better you.
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📌 Technical Analyst (Melbourne)
🏢 Crown Resorts
📍 Melbourne