Wilmar Sugar Australia is part of Wilmar International, a leading global agribusiness with around 100,000 employees working across more than 30 countries and regions.
Across Australia and New Zealand, we operate two major business units, Sugar & Renewables and Sweeteners, employing 2,400+ people during peak/ seasonal operations with corporate offices in Melbourne, Brisbane, Townsville and Auckland.
As Australia's largest raw sugar manufacturer and a top 10 global producer, Wilmar Sugar & Renewables runs eight sugar mills across North Queensland.
We are also one of the nation's largest generators of renewable electricity from biomass, a major producer of bioethanol, the largest sugarcane grower, and a key supplier of sustainable fertiliser and stockfeed.
About the Role
Reporting to the Customer Service & Logistics Supervisor, the Senior Customer Service Officer is the key point of contact between Wilmar AgServices and its customers, suppliers, contractors, and reseller network.
This role is responsible for delivering a high standard of customer service while coordinating product enquiries, quotations, order processing, and delivery scheduling.
You will work closely with Sales Agronomists, logistics providers, operations teams, and customers to ensure smooth day-to-day operations and positive customer outcomes.
The role also supports stockfeed enquiries, contractor coordination, and customer account management while contributing to a collaborative and customer-focused team culture.
Role Responsibilities
Act as the first point of contact for customer enquiries and support
Provide product information, pricing, quotations, and order updates
Coordinate deliveries with accredited AgServices contractors
Support Sales Agronomists with customer service and sales administration
Liaise with suppliers, manufacturers, and transport providers
Process and investigate customer credit requests in line with company procedures
Support marketing events, grower meetings, and field days




Maintain strong relationships with customers, resellers, and internal stakeholders
Ensure compliance with company policies, procedures, and safety requirements
About you
Experience in customer service, logistics, administration, or similar roles
Strong communication and relationship-building skills
High level of computer literacy including Microsoft Office365
Strong organisational skills and attention to detail
Ability to work collaboratively in a fast-paced operational setting
Exposure to agriculture, agribusiness, fertiliser, stockfeed, or transport industries
Experience supporting sales or customer account management activities
Experience using SAP or similar ERP systems
About Us
Wilmar Sugar Australia is part of Wilmar International, a leading global agribusiness with around 100,000 employees working across more than 30 countries and regions.
Across Australia and New Zealand, we operate two major business units, Sugar & Renewables and Sweeteners, employing 2,400+ people during peak/ seasonal operations with corporate offices in Melbourne, Brisbane, Townsville and Auckland.
As Australia's largest raw sugar manufacturer and a top 10 global producer, Wilmar Sugar & Renewables runs eight sugar mills across North Queensland.
We are also one of the nation's largest generators of renewable electricity from biomass, a major producer of bioethanol, the largest sugarcane grower, and a key supplier of sustainable fertiliser and stockfeed.
About the Role
Reporting to the Customer Service & Logistics Supervisor,



the Senior Customer Service Officer is the key point of contact between Wilmar AgServices and its customers, suppliers, contractors, and reseller network.
This role is responsible for delivering a high standard of customer service while coordinating product enquiries, quotations, order processing, and delivery scheduling.
You will work closely with Sales Agronomists, logistics providers, operations teams, and customers to ensure smooth day-to-day operations and positive customer outcomes.
The role also supports stockfeed enquiries, contractor coordination, and customer account management while contributing to a collaborative and customer-focused team culture.
Role Responsibilities
Act as the first point of contact for customer enquiries and support
Provide product information, pricing, quotations, and order updates
Coordinate deliveries with accredited AgServices contractors
Support Sales Agronomists with customer service and sales administration
Liaise with suppliers, manufacturers, and transport providers
Process and investigate customer credit requests in line with company procedures
Support marketing events, grower meetings, and field days
Maintain strong relationships with customers, resellers, and internal stakeholders
Ensure compliance with company policies, procedures, and safety requirements
About you
Experience in customer service, logistics, administration, or similar roles
Strong communication and relationship-building skills
High level of computer literacy including Microsoft Office365
Strong organisational skills and attention to detail
Ability to work collaboratively in a fast-paced operational environment
Desirable
Exposure to agriculture, agribusiness, fertiliser, stockfeed, or transport industries
Experience supporting sales or customer account management activities
Experience using SAP or similar ERP systems
Wilmar Sugar & Renewables is an Equal Opportunity Employer.
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📌 Customer Service Officer – Wilmar Agservices Sarina (Queensland)
🏢 Wilmar Sugar
📍 Queensland