Crowne Plaza Hotels & Resorts – Mascot NSWAt Crowne Plaza Sydney Airport, we believe every guest interaction matters.
We're looking for a friendly, professional and enthusiastic Part Time Guest Services Agent to be the welcoming face of our hotel.
If you thrive on delivering exceptional service, creating memorable guest experiences and enjoy working in a fast-paced environment, we'd love to hear from you.What you'll do:Greet and welcome guests upon arrival, ensuring a warm and friendly atmosphereAssist guests with check-in and check-out procedures, ensuring accuracy and efficiencyHandle guest inquiries, requests, and complaints promptly and professionallyProvide information about the hotel, amenities, and local knowledge to enhance the guest experienceMaintain a clean and organized front desk area,



including the lobby and reception areaCollaborate with other departments to ensure seamless guest services and resolve any issues that may ariseProcess payments and maintain accurate records of financial transactionsUphold company policies and procedures to ensure guest satisfaction and safetyContinuously strive to improve guest servicesWhat we need from you:Qualifications in Hotel Management would be an advantageProven experience in a similar role in a premium hotel or within travel industryExcellent verbal and written communication skillsStrong problem-solving and decision-making abilitiesAbility to multitask and prioritize tasks in a rapid-paced environmentProficiency with hotel systems such as Opera PMSExceptional interpersonal skills and a positive attitudeFlexibility to work various shifts, including evenings, weekends and public holidaysAbility to handle difficult situations with professionalism and empathyWorking Rights - you must have working rights in AustraliaWhy You'll Love Working With Us:Career progression opportunitiesStaff discounts on accommodation, dining, and global IHG perksComplimentary meals on dutyBirthday leave and Paid Parental LeaveOnsite parking or convenient access to public transportA supportive and inclusive team environment
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📌 Guest Services Agent (New South Wales)
🏢 Crowne Plaza Hotels & Resorts
📍 New South Wales