APG Workforce are currently seeking a Customer Service Officer for an exciting chance with Canberra Memorial Parks, supporting the delivery of high-quality, community-focused services.
This is a unique role suited to someone who is empathetic, resilient, and customer-focused, as you will be supporting individuals during sensitive and emotional times.
About the Role
Act as the first point of contact for customers and visitors
Coordinate end-to-end sales processes, including bookings, quotes, and invoices
Prepare and distribute daily burial information to field teams
Maintain cemetery databases and records
Handle public monies, including receipting, balancing, and banking
Contribute to continuous improvement initiatives and team collaboration
About You




Proven experience in customer service within complex or sensitive environments
Strong ability to handle enquiries and resolve complaints professionally
Experience in sales coordination and administrative processes
High attention to detail with strong written and verbal communication skills
Ability to prioritise, multitask, and work in a team environment
Proficient in Microsoft Office
Desirable
Experience in a cemetery, healthcare, or similar environment
Valid Class C Driver's Licence (or equivalent)
Compliance Requirements
Police Check (must be completed prior to commencement)
WWVP (if required)
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📌 Customer Service Officer (Canberra)
🏢 Apg Workforce
📍 Canberra