This position is responsible for delivering reliable, high-quality IT support services to the Affinity Education Group (AEG) Centre Support Office (CSO) and our network of Centres.As the first point of contact for IT support, you will play a key role in ensuring our team members stay connected, productive, and supported—helping us deliver on our mission to inspire and nurture individuals to reach their full potential.The role:Provide Level 1 IT support via phone, email, ticketing system, and in personLog, prioritise, and resolve incidents in line with SLAsTroubleshoot hardware, software, and connectivity issuesSupport Microsoft 365 (Outlook, Teams, SharePoint, OneDrive)Manage devices and users via Intune and Azure AD / Entra IDSet up and maintain devices, printers,



and peripheralsAssist with onboarding/offboarding and asset managementEscalate complex issues and liaise with vendors as requiredContribute to knowledge articles and continuous improvement initiativesAbout you:2+ years' experience in an IT helpdesk/service desk roleStrong Microsoft 365 and Windows ***** support experienceHands-on experience with Intune and user managementExcellent troubleshooting and problem-solving skillsStrong communication skills with a customer-first approachAbility to explain technical concepts to non-technical usersOrganised, reliable, and able to manage competing prioritiesITIL knowledge or certificationExperience in multi-site or education environmentsFamiliarity with ITSM tools (ServiceNow, Freshdesk, Jira, etc.)Exposure to PowerShellWhy work for Affinity?
Join a values-driven organisation where you can grow, collaborate, and make a real difference.
At Affinity, we inspire and nurture our people to reach their full potential.Our Safety CommitmentWe are committed to an inclusive, respectful workplace and prioritise the safety, rights, and wellbeing of children, our employees, and their families.Permanent full time | Monday to Friday | 38 hours per week
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📌 It Service Desk Analyst (Brisbane)
🏢 Affinity Education Group
📍 Brisbane